Application Support Specialist

Avanath • Irvine, CA

5h

About The Position

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.
The Role: Under the direction of the Manager of Enterprise Applications, the Application Support Specialist is responsible for providing day-to-day support for Avanath’s enterprise application platforms, including Yardi, Ramp, and other operational systems. This role supports internal corporate and field users by resolving application issues, managing user access and property setup, and assisting with system enhancements and process improvements. The Application Support Specialist plays a key role in ensuring system reliability, user adoption, and data integrity across Avanath’s application ecosystem, while conducting all work in accordance with Avanath Capital policies and procedures.

Requirements

• Experience in application support, systems administration, or a related technology support role.
• Familiarity with enterprise software platforms such as ERP, finance, or operational systems (Yardi experience preferred).
• Strong problem-solving skills with the ability to analyze issues and follow structured troubleshooting processes.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and support requests in a dynamic environment.
• Attention to detail and commitment to accurate documentation and data integrity.
• Bachelor’s degree in information systems, Computer Science, or a related field or equivalent job experience.

Responsibilities

• Provide application support to internal corporate and field users via in-person, email, phone, and other communication channels.
• Troubleshoot and resolve application-related issues in a clear, timely, and professional manner.
• Manage user access, including user creation, role assignments, password resets, and access modifications, following documented approval and security processes.
• Support new property setup and configuration activities within enterprise applications.
• Document all support requests, actions taken, and resolutions in accordance with defined service-level expectations.
• Identify, document, and escalate software defects, system issues, or recurring user challenges to appropriate teams or vendors.
• Collaborate with Enterprise Applications team members to resolve complex issues and support cross-functional initiatives.
• Review release notes, training materials, and known-issue documentation to stay current on application changes and functionality.
• Assist with testing efforts for new functionality, modules, and upgrades, including validation and feedback.
• Identify and communicate opportunities for system, process, and training improvements to enhance user adoption, satisfaction, and data quality.
• Maintain working knowledge of internal business processes to better support operational needs.
• Perform other related duties as assigned in support of the Enterprise Applications team.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level