Application Support Specialist (Accounting)

Trimble•Westminster, CO

1d•Onsite

About The Position

Trimble is seeking an Application Support Specialist for Viewpoint Solutions to transform the construction industry. This role involves serving as a primary liaison, resolving critical software issues, and making a tangible impact on global infrastructure. Trimble is a global technology company that connects the physical and digital worlds, driving productivity and progress in essential industries like construction, geospatial, and transportation through precise positioning, modeling, and data analytics. The Trimble AECO segment provides digital construction solutions for Architecture, Engineering, Construction, and Operations. As an Application Support Specialist, you will be the direct link between innovative construction accounting software and customers, owning complex issue resolution and influencing continuous product improvement.

Requirements

Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Nice To Haves

Practical experience within the construction industry, specifically in project management or construction accounting.
Experience managing social support channels, community forums, or creating instructional video content.
Prior success in a high-volume customer service or application support environment.

Responsibilities

Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.