Application Support Specialist - Remote based in the US

Tenet Healthcare Corporation•Frisco, TX

52d•$22 - $35•Remote

About The Position

The Spec, Application Support is tasked with the optimization and management of specified technology. This position will work closely with various vendors, ensuring the most up-to-date information and changes are evaluated for use and effectiveness in the process. Will work with the process team to determine what technology changes and needs are required to drive process improvements. Will own the development and follow through of any service requests or new implementations.

Requirements

Understands workflow and technology needs within the business.
Excellent grammar and writing skills
Must have good organizational skills
Able to work independently with little supervision
Able to communicate with all levels of management
Must have general computer skills and be proficient in Word, Excel, and PowerPoint
Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline.
Ability to work and coordinate with multiple parties
Ability to manage projects
Knowledge of AR management technology tools being utilized to deliver on key performance
Knowledge of healthcare regulatory rules and how they apply to revenue cycle operations and outsourcing service providers
Excellent verbal and written communication skills
4-year college degree in Healthcare Administration, Business or related area or equivalent experience
2 - 6 years of experience in Healthcare Administration or Business Office

Nice To Haves

Lean, Six Sigma or other process improvement certification is a plus

Responsibilities

Stays current and has deep, ingrained knowledge of systems, including end user applications, reporting and enhancements. Can demonstrate full understanding of how the technology supports and is used within specific processes and brings technology driven ideas to the process team.
Reviews all ISB's for procedural impact. Edits and works with process leaders and trainers to develop procedural and training documentation. Clarifies system processes and responds to additional requests for information.
Works closely with peers to reduce redundancies and ensure there are no conflicts between multiple technologies within processes.
Ensures that Software Transfer Implementations are completed accurately and develops test plans. Meets user deadlines for system changes and other requested information.
Coordinates with IS to ensure that facility IS departments have the knowledge required to ensure the front-end system is set up appropriately.

Benefits

Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

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