Application Support Specialist

seoClarity•Chicago, IL

34d•$50,000 - $60,000•Remote

About The Position

Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully. The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills.

Requirements

Experience implementing a SaaS or Cloud based Product Service
Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software
Possesses the ability to understand complex technical concepts, and then train external users on those concepts
Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.)
Advanced Excel Skills
Must be a team player and build good working relationships across all functions
Strong background in a dynamic, problem solving, customer service environment
Outstanding verbal and written communication skills
Ability to work in a fast-paced environment with multiple projects under tight deadlines
Ability to articulate technical issues in a meaningful way to both teams and executive level management.

Responsibilities

Assist with implementation and configuration of seoClarity Product to new and existing clients
Assist with escalation of technical platform issues
Help to identify areas of the platform for enhancement and improvements
Partner with development team and product team to help resolve the platform problems and implement platform enhancements
Responsible for reactive platform messaging (internal & external)
Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded
Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers.