Application Support Specialist
About The Position
SierTeK Ltd. is seeking an Application Support Specialist to support an opportunity remotely. This position is part-time. PLEASE APPLY DIRECTLY ON OUR WEBSITE: www.siertek.com/careers POSITION OVERVIEW SECTION Seeking a Senior Special Event Coordinator to lead the planning, coordination, and execution of high-profile technical and stakeholder engagement events such as workshops, industry days, and the bi-annual AFSIM User Group. The candidate will manage all phases of event lifecycle activities, including logistics, registration, security vetting, virtual/hybrid coordination, and post-event reporting. This role requires strong organizational, communication, and problem-solving skills in a government or defense setting. Essential Job Functions Seeking a Senior Special Event Coordinator to lead the planning, coordination, and execution of high-profile technical and stakeholder engagement events such as workshops, industry days, and the bi-annual AFSIM User Group. The candidate will manage all phases of event lifecycle activities, including logistics, registration, security vetting, virtual/hybrid coordination, and post-event reporting. This role requires strong organizational, communication, and problem-solving skills in a government or defense setting.
Requirements
- Bachelors in Relevant Field (i.e., Communications, Event Management, Business Administration)
- 3-5 years of relevant experience
- TS/SCI with SAP eligibility
Responsibilities
- The contractor shall manage user-reported issues with MMO products and services, coordinating with other application and domain experts, as necessary.
- Issue Triage : The contractor shall categorize and prioritize application support requests based on established criteria characterizing urgency and impact.
- The contractor shall assess the severity of user-reported issues and assign appropriate priority to ensure timely resolution.
- Issue Investigation : The contractor shall perform preliminary investigation of user-reported issues through initial troubleshooting or diagnostics.
- The contractor shall leverage support products (e.g., documentation, training, or official knowledgebases) associated with MMO products and services to resolve common problems and validate user-reported issues.
- User Engagement : The contractor shall gather additional information from end users including specific versions, error messages, operating contexts, or steps required to reproduce a problem.
- The contractor shall perform user education by pointing users to relevant self-help resources (e.g., documentation, training, or official knowledgebases).
- The contractor shall improve selfhelp resources, as needed.
- Issue Management : The contractor shall capture and track all support interactions, maintaining detailed record of issue reports and resolution steps.
- The contractor shall track metrics to ensure timely resolution of issues, prioritized by urgency and impact.
- Issue Escalation : The contractor shall coordinate the resolution of issues through other specialists, as necessary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
