Application Support Specialist (Temp-to-hire)
About The Position
Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide — including top training academies that produce pilots for major airlines like United, Delta, and British Airways. With 16,000+ instructors and 12,000+ aircraft, Flight Schedule Pro provides cutting-edge tools to optimize operations, enhance student retention, and drive revenue growth. As an AI-forward company, we are transforming aviation operations and reimagining the pilot journey. We’re embedding AI deeply into our platforms—not as an add-on, but as a driving force behind smarter training, safer flying, and more efficient operations. Our commitment to innovation means we’re building tools and experiences that haven’t existed before, and we’re looking for curious, innovative minds to help us lead the way. Now part of the Flight Schedule Pro ecosystem, LogTen Pilot Logbook simplifies and perfects pilot log management. With over 300,000 downloads, LogTen is the most used, trusted, and awarded flight logging app ever created. We’re now pushing the boundaries of what’s possible with AI-powered logging, delivering proactive, predictive insights to help pilots and organizations unlock new levels of efficiency and safety. Flight Schedule Pro is seeking a customer-focused professional who will help us continue providing our clients with the quality of work they know and love. In this position, you will be responsible for reducing customer effort through support during phone and email conversations, with a focus on resolving technical issues they may be facing. This is a temp-to-hire position with an initial six-month contract.
Requirements
- At least one year of customer service or customer-facing experience in a SaaS environment
- Strong experience with supporting iOS, iPadOS, and MacOS applications
Responsibilities
- Respond to requests for assistance via phone, chat, or support ticket queue
- Become an expert on Flight Schedule Pro and LogTen solutions
- Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts
- Log all customer interactions in our ticketing system
- Escalate issues when needed
- Respond to assigned tickets/tasks in accordance with SLA guidelines
- Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting
- Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments
- Communicate features and benefits of new releases to improve customer efficiency and utilization
- Contribute to documentation, training materials, help articles
- Provide input for overall support process improvements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
