Application Support & Operations Analyst
About The Position
As a Concierge Services, Application Administrator at PAR Technology, you’ll manage and optimize the PAR OPS back-office system for multiple restaurant clients. Acting as an extension of their internal teams, you’ll ensure their operations run seamlessly so they can focus on delivering outstanding guest experiences. This role is key to supporting cost control, labor scheduling, reporting, and operational workflows. You'll become a subject matter expert on our software, helping clients use it to its fullest potential while constantly evolving your technical knowledge. You’ll also work in a collaborative team environment where asking questions and continuous learning are valued. The ideal candidate has a background in restaurant operations or IT, with experience using POS or back-office systems and a knack for learning new tools. You thrive in a fast-paced, client-focused role and enjoy being the go-to person for problem-solving and execution.
Requirements
- 2–3 years of experience with POS or back-office systems in the restaurant industry
- 2–3 years in a technical customer success, implementation, or restaurant IT operations role
- Familiarity with restaurant workflows and operations
- Strong analytical and problem-solving skills
- A passion for learning and staying current with technology
- Excellent written and verbal communication
- Bachelor’s degree in a technical field or equivalent experience
Nice To Haves
- Experience in a client-facing or professional services role
- Ability to manage multiple tasks and prioritize with urgency
- Proficiency with Microsoft Office (Excel, Outlook, SharePoint)
- Comfort working in multi-channel support environments (email, ticketing systems, phone)
- Detail-oriented with a focus on data integrity
- Strong organizational and follow-through skills
Responsibilities
- Become a subject matter expert in the PAR OPS back-office solution
- Administer client databases with high attention to accuracy and integrity
- Execute client requests and configuration changes with precision and timeliness
- Advise clients on best practices, usage trends, and process improvements
- Manage tasks via support tickets, emails, virtual meetings, and phone
- Keep internal tracking tools and client records updated
- Respond to inquiries professionally and promptly
- Cross-train with teammates and contribute to continuous improvement efforts
- Suggest improvements to team workflows and customer experience
- Perform additional duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
