Application Support Manager, WMS

. Crane Worldwide Logistics . • Houston, TX

12d

About The Position

Essential Job Functions Manages application support resources to ensure effective support is offered to users/applications - Manages support SLAs for team Ensures all support is compliant with team support processes, addressing and correcting gaps as they are identified Makes observations and takes measurements directly, and collects and interprets data from other technical and operating staff Performs quality assurance tests on all new application build upgrades before they are placed into production Works strategically with cross functional members in implementing new projects with operations Documents processes and support requirements, when applicable Takes input from Management and appropriately and accurately applies comments/feedback Develops internal and external meeting objectives and agendas, while understanding the necessity of project standards and applies them consistently Prioritizes multiple tasks effectively, prepares reports, flow diagrams and charts, while ensuring the process works at the optimum level, to the right rate and quality of output, in order to meet supply needs Reviews work requirements at all levels to perform gap, scope creep, fulfillment, and realization analysis Provides guidance and expertise to identify and manage changes to requirements and manage the upstream and downstream effects of changes Establishes and enforces effective analytical processes and practices to effectively manage a business analysis team Performs personnel management tasks Works with the development / Infrastructure teams to deliver the application as designed Other duties as assigned Physical Requirements Vision abilities required by this job include close vision and the ability to adjust focus Must be able to sit or stand for extended periods of time, some light lifting may be required in some instances. Talking, hearing and using hands to operate computer equipment Education & Experience Bachelor’s degree required in a related analytical field Warehouse management systems, freight forwarding, or logistics background Minimum 7 years Business Analysis experience Management experience Programming languages: SQL Other Skills and Abilities Pays attention to detail and accuracy Good communication and interpersonal skills to articulate proposals Strong managerial and teamwork skills Strong problem-solving and analytical ability Ability to show good judgment at all times Ability to write clearly and effectively Ability to create and utilize both Use and Test cases Ability to work with a PMO and execute assigned tasks against a project plan with target dates Has high degree of Confidence Ability to lead a cross functional team to deliver assigned project deliverables Ability to create project plans and manager project teams Knowledgeable of business analysis “Best Practices” and ability to implement CERTIFICATIONS AND LICENSES Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Requirements

• Bachelor’s degree required in a related analytical field
• Warehouse management systems, freight forwarding, or logistics background
• Minimum 7 years Business Analysis experience
• Management experience
• Programming languages: SQL
• Pays attention to detail and accuracy
• Good communication and interpersonal skills to articulate proposals
• Strong managerial and teamwork skills
• Strong problem-solving and analytical ability
• Ability to show good judgment at all times
• Ability to write clearly and effectively
• Ability to create and utilize both Use and Test cases
• Ability to work with a PMO and execute assigned tasks against a project plan with target dates
• Has high degree of Confidence
• Ability to lead a cross functional team to deliver assigned project deliverables
• Ability to create project plans and manager project teams
• Knowledgeable of business analysis “Best Practices” and ability to implement

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Manages application support resources to ensure effective support is offered to users/applications
• Manages support SLAs for team
• Ensures all support is compliant with team support processes, addressing and correcting gaps as they are identified
• Makes observations and takes measurements directly, and collects and interprets data from other technical and operating staff
• Performs quality assurance tests on all new application build upgrades before they are placed into production
• Works strategically with cross functional members in implementing new projects with operations
• Documents processes and support requirements, when applicable
• Takes input from Management and appropriately and accurately applies comments/feedback
• Develops internal and external meeting objectives and agendas, while understanding the necessity of project standards and applies them consistently
• Prioritizes multiple tasks effectively, prepares reports, flow diagrams and charts, while ensuring the process works at the optimum level, to the right rate and quality of output, in order to meet supply needs
• Reviews work requirements at all levels to perform gap, scope creep, fulfillment, and realization analysis
• Provides guidance and expertise to identify and manage changes to requirements and manage the upstream and downstream effects of changes
• Establishes and enforces effective analytical processes and practices to effectively manage a business analysis team
• Performs personnel management tasks
• Works with the development / Infrastructure teams to deliver the application as designed
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees