Application Support II

Mandelbaum Barrett PC•Roseland, NJ

3h•$48,000 - $65,000

About The Position

Mandelbaum Barrett PC is seeking a Level 2 IT Application Support Specialist to join our high-performing team in Roseland, NJ. This role is ideal for a tech-savvy, team-oriented professional who enjoys troubleshooting, collaborating with others, and delivering exceptional service in a fast-paced legal environment.

Requirements

Associate degree in Computer Science, IT, or a related field preferred; equivalent experience accepted.
2–4 years of IT support experience with demonstrated Level 2 troubleshooting skills.
Strong knowledge of Microsoft Office 365 and Windows operating systems.
Excellent communication and interpersonal skills; ability to explain technical issues to non-technical users.
Strong problem-solving abilities and attention to detail.
Reliable team player who can also work independently.

Nice To Haves

Familiarity with legal applications and remote support tools is a plus.
Experience with scripting tools like PowerShell or Python is a plus.

Responsibilities

Provide advanced technical support to internal users via phone, email, and in person, ensuring timely resolution of complex issues.
Troubleshoot hardware and software problems across desktops, laptops, mobile devices, and peripherals.
Set up and configure computers and applications for new hires, ensuring seamless onboarding.
Administer user accounts and access permissions, following security protocols.
Support Microsoft 365, SharePoint, OneDrive, Teams, Zoom, and other legal tech tools.
Maintain clear documentation of technical issues and solutions.
Assist with application rollouts and updates, including legal software and eDiscovery platforms.
Identify opportunities to automate routine IT tasks and improve workflows.
Provide feedback and support during internal application development projects.
Travel to other offices or event sites as needed for on-site support.
Participate in an on-call rotation for after-hours and weekend support.