Application Support Engineering

Geotab•Atlanta, GA

18h•Hybrid

About The Position

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Application Support Engineering who will provide escalated engineering support and planning, testing and automation of maintenance tasks, supporting all of Geotab’s production applications and servers including facilitating the maintenance of normal service operations. If you love technology, and are keen to join an industry leader — we would love to hear from you! As a Application Support Engineering your key area of responsibility will be providing escalated engineering support and planning, testing and automation of maintenance tasks, supporting all of Geotab’s production applications and servers including facilitating the maintenance of normal service operations. You will need to work closely with development teams. To be successful in this role you will be a strong team player, highly organized, and able to work well under pressure and respond to fast changing priorities and deadlines. In addition, the successful candidate will have strong troubleshooting and analytical skills.

Requirements

3-5 years of required previous experience in Application/Technical or a similar role Support.
Post-secondary Diploma/Degree specialization in Computer Science, Electrical, Software Engineering or a related field.
Experience with Powershell, Python, SQL, Ansible and Linux-based systems
Strong troubleshooting skills with a systematic problem solving approach.
Strong analytical skills with the ability to problem solve well-judged decisions.
Strong team player with the ability to engage with all levels of the organization.
Excellent verbal and written communication skills.
To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application. Successful applicants will be required to provide verifiable documentation of continuous lawful residency. Some exceptions may apply to US citizens.
Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check.

Responsibilities

Troubleshoot production issues and coordinate with development teams to implement fixes.
Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
Plan and execute ad-hoc maintenance tasks.
Implement automation tools and frameworks to automate routine tasks.
Design, test and execute application and sever maintenance tasks.
Maintain supporting documentation for areas of expertise.
Conduct post-incident reviews and identify areas of improvement for ling term reliability.