Application Support Engineer

Expansion Capital Group•Sioux Falls, SD

19h•Onsite

About The Position

The Application Support Engineer provides technical support and maintenance for enterprise applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting, automation, and process improvement using technologies such as AWS, PHP, C#, Python, CRM platforms, Call Center platforms, SQL Server, and MySQL.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum of 3 years of experience in application support or related technical role.
Proficiency in AWS, PHP, C#, Python, SQL Server, and MySQL.
Experience supporting CRM platforms and Call Center systems.
Strong troubleshooting and analytical skills.
Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) and documentation tools (e.g., Confluence, SharePoint).

Nice To Haves

Familiarity with ITIL practices and incident management.
Experience with automation tools such as Make.
Experience working with CRM platforms
Experience working with call center platforms
Knowledge of database management and API integrations.
Excellent problem-solving and communication skills.
Ability to manage multiple tasks and prioritize effectively.
Experience in financial services, healthcare, or other regulated industries.

Responsibilities

Provide technical support for enterprise applications including CRM and Call Center systems.
Collaborate with development teams to resolve application issues and implement enhancements using PHP, C#, and Python.
Automate workflows and integrations using Make and other scripting tools.
Ensure application availability and performance in cloud environments such as AWS.
Monitor application performance and proactively identify areas for improvement.
Coordinate with vendors and internal teams to escalate and resolve complex problems.
Document support procedures, troubleshooting steps, and resolutions for knowledge sharing.
Contribute to the internal knowledge base to improve support efficiency and user self-service.
Document application configurations and changes for audit and compliance purposes.
Assist in onboarding and training users on application functionality and best practices.
Communicate effectively with users to understand issues and provide timely updates.
Collaborate with business units to gather feedback and improve application usability.
Support application updates, patches, and configuration changes.
Ensure compliance with IT policies and data security standards.
Participate in testing and validation of new features and system upgrades.