Application Support Engineer

Quest Global•Houston, TX

About The Position

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster. We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Requirements

Possess 5-10 years of relevant experience.
Bachelor’s degree in computer science, Information Systems, or equivalent professional experience.
5–10 years IT operations or real-time production support.
Willingness to work 12-hour shifts (day and night) on a rotational schedule of 2 weeks on and 2 weeks off.
Proficiency in independent troubleshooting and resolving complex system issues, with an ability to assess software compatibility.
Strong communication skills and the ability to collaborate effectively across cross-functional teams.
Experience working in high-availability or mission-critical environments.

Nice To Haves

5 yrs. of Experience in Oil and Gas Upstream Business (preferred)
Extensive knowledge of SCADA, CORVA, Wellview, StarSteer, WiseRock, XSPOC, CARTE, ENVERUS, InterACT (SLB), HalVue (Halliburton), COMPASS (Halliburton), Drilling Office (SLB), or similar systems (preferred)

Responsibilities

Deliver SAS support for Remote Operations Centers, including Wells, Drilling, Artificial Lift (AL), Water, and Pipelines.
Provide real-time monitoring and support for applications, servers, networks, and operational systems.
Act as the first point of contact for incidents, alerts, and service disruptions.
Diagnose, troubleshoot, and resolve technical issues within defined SLAs.
Perform root cause analysis and support permanent fixes for recurring issues.
Escalate complex incidents to L2/L3 teams and vendors as required.
Coordinate with application, infrastructure, security, and business teams during live incidents.
Maintain accurate incident records, runbooks, and operational documentation.
Collaborate with internal teams and external vendors to execute infrastructure and application-related projects.
Oversee and maintain control system hardware and software to ensure optimal uptime and data accuracy.
Diagnose and resolve application issues and address performance bottlenecks effectively.
Support the integration of new technologies and systems.
Design, develop, and manage reporting dashboards and system analytics (if needed).
Provide user support, create documentation, and conduct training sessions as needed.