Application Support Engineer
Aligned Automation Services•Lebanon, IN
5h
About The Position
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS -based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Proven experience supporting applications in an enterprise environment.
- Hands -on experience working with SaaS applications, preferably within the pharma or life sciences domain.
- Experience with PowerApps, SharePoint, and general IT application configuration.
- Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
- Excellent communication, coordination, and problem -solving skills.
Nice To Haves
- Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
- Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
- Familiarity with vendor management and SaaS operations in a regulated setup.
- Experience in working with application such as : ServiceNow, Intelex, Veeva QualityOne is added advantage
Responsibilities
- Provide end -to-end support for HSE SaaS applications in an enterprise environment.
- Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
- Evaluate and understand the technical impact of vendor -proposed updates or modifications.
- Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy – this is a mandatory requirement.
- Ensure compliance with organizational and regulatory standards in all system changes and support activities.
- Collaborate with cross -functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third -party solution.
- Support integration and basic configuration involving tools such as PowerApps and SharePoint.
