Application Support Engineer - Senior
About The Position
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design. Position Overview: The Siemens EDA Global Support team is seeking a dynamic support engineer for the Xpedition Enterprise and Valor DFM tool suites. Building on EDA experience, PCB design skills, and DFM analysis knowledge, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.
Requirements
- Broad knowledge in electrical system design.
- Detailed understanding of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar.
- Detailed understanding of DFM tools such as Valor NPI, CAM350 or similar
- Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.
- Ability to build strong rapport and credibility with customers' organizations while maintaining an internal network of contacts.
- Manage multiple tasks and customer issues concurrently.
- Strong technical communication skills and presentation skills.
- BSEE or BSME, 5+ years of electrical system design experience desired.
Nice To Haves
- Detailed knowledge of the ECAD Library development and design data management. Siemens Xpedition Enterprise EDM preferred.
- Familiarity with scripting languages such as Python, C# or VB Script
- Strong project management and communication skills - both written and verbal. Prior project management experience a plus
- Prior role in team leadership
Responsibilities
- Proactively help customers quickly become productive with Xpedition PCB and Valor DFM design tools.
- Help customers achieve project deadlines by providing support by phone, electronic means or on-site.
- Engage with existing customers to understand and provide guidance for their PCB and DFM design methodologies.
- Assist account teams with struggling customers to overcome challenges.
- Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.
- Regularly participate in meetings and conference calls with customers, both internal and external.
- Work as part of the account team to develop solutions for customer issues and take an active role in communicating these solutions to the customer.
- Capture knowledge for web-based support systems in the form of articles, white papers and videos.
- Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
- Actively participate in marketing and sales activities such as workshops, seminars, etc.
- Provide first line support for all tools in the Xpedition and Valor DFM tool suites.
Benefits
- Siemens offers a variety of health and wellness benefits to our employees.
- Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
