Application Support Engineer III

GHX•Denver, CO

1d•$71,000 - $94,600•Remote

About The Position

An Application Support Engineer works closely with Support, Development/QA, Implementation, and Product Management to ensure applications are supported and available 24x7. Has a commitment to automation and ensure efficient operations and timely solutions to all open requests and problems. Helps drive our vision to provide better patient care by supporting our applications and customers to the best of their abilities. At GHX, we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Requirements

3+ years of Application Support or related experience.
Must be able to work from own initiative, learn quickly, and function effectively with team members in a high-pressure and dynamic environment.
Must demonstrate effective listening, verbal, and written communication skills.
J2EE or .Net application production/customer support experience.
Customer-focused attitude.
Experience with task automation.
Experience with environment monitoring tools (New Relic, PRTG, AWS).
Ability to seek alternative sources of information.
Ability to understand and work with complex enterprise application environments.
Strong attention to detail and ability to follow established procedures.
High School Degree or equivalent. (Required)
Windows and Unix OS proficiency (required)
Perl, Python, Bash or other scripting familiarity.
Amazon Web Services experience
Linux Server Administration
Windows Server Administration
Apache Tomcat Administration
IIS Application Server Administration
Apache Administration
Understanding of OSI Model
JVM monitoring tools (jvmstat, etc)
Network monitoring (snoop, NetMon)
Business Objects Administration
EDI (ANSI/X12) and XML knowledge

Nice To Haves

Familiarity with ITIL or MOF Change Management concepts (desired)
Familiarity with Oracle/SQL Server and RDBMS concepts (desired)
RDBMS (SQL, Oracle) (preferred)
AS2
4-year degree in computer science or related field or equivalent experience
Bachelor’s degree (Preferred)
Technical certifications are always welcome (MCSE, AWS, CCNA etc.)

Responsibilities

Implement task automation and business workflow monitoring through scripting or other monitoring technologies.
Work Customer issues in assigned Salesforce queue by troubleshooting application issues and closing the loop with all parties involved.
Contribute to the definition and management of application layer technology standards and processes, including but not limited to software version, configuration management, load balancing, database connectivity, and release management.
Monitoring tool administration and configuration.
Support new customer implementations and the transitions from lower environments to production support.
Respond to technical application questions and customer issues in a timely manner.
Participates in maintenance, performance testing, troubleshooting, and incident resolution for all customer-facing GHX Applications.
Administer assigned ticket queues and follow up with appropriate parties.
Regularly, clearly, and effectively communicate pertinent information to team members, management, and customers in accordance with Support service level standards.
Provide feedback to product and development teams to improve the usability and functionality of GHX applications.
Ability to contribute different thoughts, ideas, and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
Other duties as assigned.