Application Support and Maintenance Manager

Royal Bank of Canada•Edina, MN

9d•$70,000 - $130,000

About The Position

The Application Support and Maintenance Manager is responsible for overseeing and organizing support and maintenance direct report / FTE team members on day-to-day support and long-term maintenance and SRE activities and processes for trade/order entry applications that are part of a critical business service. The role will work closely with similar support and maintenance managers and team leads to develop and follow best practices, and ensure departmental objectives are met.

Requirements

Bachelor’s degree or equivalent experience,
3-5 years’ experience in a supervisory or team management role,
effective and strong written and oral communication skills
familiarity with IT Service Management and IT Risk Management

Nice To Haves

familiarity with SRE practices and leveraging AI tools and agents
experience with app custodian activities around vulnerabilities, risk, and compliance
knowledge and experience with disaster readiness and disaster recovery testing

Responsibilities

Manage and support the day-to-day support operations and longer timeline maintenance and SRE activities for Trading and Order Management applications, ensuring compliance with information technology risk and audit requirements and addressing system performance and technology currency issues. This may require additional effort with leading on night/weekend issues and activities.
Manage, resolve and communicate incidents and major issues within SLAs, working Support, Development and/or Business teams, where needed
Provide leadership and mentorship to direct report / FTE team members, coaching and enabling them for high performance; establish direction in alignment with departmental objectives and goals; ensure application support and maintenance processes are documented and followed.
End-to-end Ownership and custodianship of Trading and Order Management platforms, activities and processes
Leverage SRE, AI, and other skills and tools to identify and lead opportunities to improve productivity, operational processes, platform performance and business results to solve moderately complex issues related to application support and maintenance activities.
24x7 support and platform resilience leadership and oversight

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The expected salary range for this particular position is $70,000-$130,000, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC’s high-performance culture.
Enables collective achievement of our strategic goals.
Generates sustainable shareholder returns and above market shareholder value.