Application Support Analyst

University of North Texas System•Denton, TX

27d

About The Position

The Application Support Analyst supports Salesforce operations for the Division of Enrollment by analyzing data and business processes, partnering with stakeholders to translate needs into Salesforce configurations and procedures, and providing day to day administration, troubleshooting, documentation, and continuous improvement to ensure reliable, secure, and user centered system performance.

Requirements

Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.
Working knowledge of Salesforce administration and data governance.
Strong ability to analyze business processes and data to identify needs and improvements.
Skill in configuring Salesforce features such as objects, fields, flows, validation rules, security settings, reports, and dashboards.
Ability to troubleshoot issues, determine root causes, and implement practical solutions with care for system stability and user impact.
Clear communication skills for translating technical details to non-technical audiences, along with the ability to document procedures and support materials.
Demonstrated attention to detail, strong organization, and a collaborative approach to supporting divisional goals.

Nice To Haves

Experience with Salesforce is highly desirable

Responsibilities

Review and analyze administrative business processes and needs for efficiency, simplification, and automation.
Provide analysis, propose technical solutions, and complete assigned projects in a timely manner.
Support business processes and communications pertaining to recruitment and student data.
Provide reporting against CRM data and serve as a resource for user self service reporting.
Support platform configurations, patches and upgrades.
Provide first line support for user issues
Support end users requests on email communications. Assist with template setups, campaigns, and reports related to email sends.
Develop technical documentations on key areas to support business processes. Ensure that current documentations are maintained or updated as needed. Develop and conduct training sessions.
Execute security models to meet needs of institution.