(Remote) Application Support Analyst

Harris Computer • Bolivia, NC

17d • Remote

About The Position

We are looking for an Application Support Analyst to join our support team. Systems & Software, a subsidiary of Harris Computer Systems, has been a top-rated Customer Information System (CIS) provider to municipal and investor-owned (IOU) electric, water and gas utilities for over 40 years. With an unrivaled track record of success, our web-based enQuesta Software drives advanced business performance and customer engagement. We are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to manage real-world solutions and positive user experiences at every interaction. The successful applicant will be involved with functional support our CIS, enQuesta. You will work with our business users along with product and technology teams to provide primary support for production issues. As an experienced analyst, your triage skills will help ensure we’re doing the most important work first. This remote role welcomes candidates anywhere in Canada and the US. With preference given to Canada's west coast candidates.

Requirements

• 1+ years of experience in an Application Support role
• Strong communication skills & bias for action
• Practical experience and an understanding of incident management, problem, and change management
• Curious and independently minded with a proven ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment
• Strong communication skills & bias for action

Nice To Haves

• +1 year of customer service experience in a technical environment or relevant experience.
• +1 year of experience in technical troubleshooting.
• +1 year of experience providing onsite attention and support for specific clients.
• +1 year of proven problem-solving abilities.
• 4+ years of experience with Agile Methodology
• Strong analytical, research and collaboration skills

Responsibilities

• Handle support calls or tickets.
• Install and update product line applications, integrated third party applications, and operating system and database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collect detailed information to categorize requests and establish a method of resolution.
• Document all customer communication through tickets.

Benefits

• The opportunity to work on challenging projects with a great team of people
• Comprehensive Medical, Dental, and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Flexible work options
• Salary and vacation will be commensurate with experience and job responsibilities.
• We offer excellent fringe benefits, including vacation, employee rewards program, retirement plan, health, dental, life, and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees