Application Support Analyst - Covington

TEKsystems•Covington, KY

6d•$17 - $17•Onsite

About The Position

A very diverse state agency that directly touches the lives of citizens and travelers every day. Services are at work in all 120 counties and 12 highway district offices from highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. These employees and contractors are committed to meet and/or exceed the needs and expectations of our business customers. The state works closely with officials at every level to deliver products and services to its citizens, businesses, and government agencies, continuously working towards improvement. The Division of Driver Licensing (DDL) within the state is responsible for the issuance of driver’s licenses, maintaining driver’s records, and managing driver safety programs. The state's DDL works closely with other state agencies, other states, and federal government agencies. Recently, the Department of Homeland Security enacted federal rules for “Real ID” issuance and record keeping. The state must enact these rules to issue federally complaint driver licenses before October 2020. To meet the increased demand, DDL has an immediate need for a group of exceptional individuals to join our organization as Driver License Support Specialists. This opportunity is based in Covington, KY at the Kentucky Transportation Cabinet. The rollout of a new digitized license computer system across the state will require travel to issuance locations to all sections of the state. The ideal candidate should have strong communication and critical thinking skills. The successful candidates must be a self-starter and possess the ability to learn and execute the Division’s plan for these tasks. They must also be accountable to team members for their work and decisions. The successful candidates must be able to work overtime, especially through the next 14 months. In this position, there will be opportunities for advancement within the Division of Driver Licensing. Position Overview: Driver License Support Specialists will assist the Director’s office and Branch Managers. The main focus of this project will be to learn the current driver licensing issuing process and play key training and leadership roles to train employees across the state on the new digitized driver license issuance requirements and DDL state and federal rules which include REAL ID, Commercial Driver License, and National Driver Register. The successful candidates will review and analyze secure documents of driver license applicants and personal information. The successful candidate must be able to pass federal fingerprint background checks and they must conduct themselves professionally with employees and citizens. The successful candidate will train other employees on the new issuance process, conduct meetings, participate on conference calls, and compile data and reports for managers.

Requirements

Must be a good writer with sufficient grammar
Must have very good communication skills
Must be knowledgable in Microsoft Office Product Suite (Microsoft Word & Excel)
Must be task oriented and a self-starter with good organizational skills
Candidate should have customer service experience serving both internal and external customers
Candidate must be able to work well with others in a team environment, assisting them as needed
Candidate must be able to balance end of day reports, including handling of cash
Candidate must be become very knowledgeable of Driver Licensing laws and policies
Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program and be able to read and interpret a driver’s history record
Candidate will process complex non-US citizen applications by screening all original documents presented
Candidate must learn Commercial Driver Licensing laws and licensing processes
Candidate must have a high level of accountability
Candidate must be able to inspire and lead others through their enthusiasm
Must possess interpersonal skills required to work with many different clients
Must be professional, supportive, diplomatic, flexible, and responsible
Must be able to travel frequently throughout the work week all around the state
Should be a graduate of a college or university with a Bachelor’s Degree; or a graduate of a college or university with an Associate’s Degree; or experience commensurate to a 4-year degree

Responsibilities

Assist the Director’s office and Branch Managers with project related activities
Be present and available for travel
Assist and train the on-boarding of new project team members
Make necessary logistical preparations for existing and upcoming locations
Review documentation of applicants
Review and analyze a Driving Record
Advise applicants on their questions and concerns related to driver licensing
Participate in meetings with DDL and other Cabinet officials