Application Support Analyst

Elevance Health • Atlanta, GA

1d • Hybrid

About The Position

Application Support Analyst Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Application Support Analyst is responsible for the delivery of end to end system development and maintenance on complex technology systems within assigned client group, business unit or corporate department. How you will make an impact: Provide production on‑call support including nights and weekends to ensure application availability and stability. Support production releases, network, infrastructure and vendor maintenance activities Analyze complex change requests and identify required system and code enhancements. Reduce technical debt to improve application security, performance, scalability, and reliability. Design, develop, and maintain medium‑ to large‑scale enterprise applications and architectures. Troubleshoot and resolve application, network, security, and performance issues. Partner with DevOps teams for CI/CD pipeline and application infrastructure changes Develop, execute, and validate system and unit tests; remediate defects and support regression testing. Coordinate with cross‑functional IT teams to support successful implementation and ongoing operations. Create low‑level designs and architecture diagrams and recommend technical improvements. Identify risks and issues across projects and applications and drive resolution.

Requirements

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience on one platform, multi database, multi language or multi business application; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• 5+ years of API microservices development & management experience using Node & APIGEE
• 5+ years of experience with AWS cloud, SQL & NoSQL Databases
• 3+ Experience in performance tuning, CI/CD pipeline, splunk, datadog & monitoring tools, caching tools & databases.
• AWS Certified Solutions Architect is preferred

Responsibilities

• Provide production on‑call support including nights and weekends to ensure application availability and stability.
• Support production releases, network, infrastructure and vendor maintenance activities
• Analyze complex change requests and identify required system and code enhancements.
• Reduce technical debt to improve application security, performance, scalability, and reliability.
• Design, develop, and maintain medium‑ to large‑scale enterprise applications and architectures.
• Troubleshoot and resolve application, network, security, and performance issues.
• Partner with DevOps teams for CI/CD pipeline and application infrastructure changes
• Develop, execute, and validate system and unit tests; remediate defects and support regression testing.
• Coordinate with cross‑functional IT teams to support successful implementation and ongoing operations.
• Create low‑level designs and architecture diagrams and recommend technical improvements.
• Identify risks and issues across projects and applications and drive resolution.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees