Application Support Analyst II

Advanced Energy • Wilmington, MA

16d • $85,000 - $110,000 • Onsite

About The Position

We have an immediate opening for an Application Support Analyst at our new Wilmington, MA design center , a hub for innovation in Plasma Power and Medical technologies. This is a high-impact role partnering with engineering teams to improve processes, review technology, and deliver IT solutions that enable cutting-edge product development. You’ll support enterprise applications, troubleshoot issues, and collaborate across IT and business teams to keep mission-critical systems running smoothly. If you’re looking for a role where your expertise drives innovation and growth , this is the opportunity to make your mark.

Requirements

• Excellent customer service skills and ability to build strong relationships.
• In-depth knowledge of PC hardware and peripherals.
• Advanced knowledge of Windows 10/11 and Linux Ubuntu in a corporate environment.
• Understanding of engineering methodologies and tools.
• Proficiency in Active Directory, Office 365, networking concepts, security tools, and troubleshooting.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and manage priorities in a dynamic environment.
• Proven problem-solving skills and sound judgment.
• Minimum 5 years providing technical support in an IT role.
• Experience supporting Microsoft PC and Linux environments.
• Familiarity with engineering tools and processes.
• Required: Bachelor’s degree in Computer Information Systems or related field.

Nice To Haves

• Preferred: A+ certification, MCP, Windows 10 certification, Linux certifications.
• Bonus skills: DevOps practices, Ansys simulation software, LabVIEW, TwinCAT, Python scripting.

Responsibilities

• Own Application Support Excellence: Take full ownership of resolving application-related issues quickly and effectively, ensuring minimal disruption to engineering and business operations.
• Be the Go-To Expert: Provide hands-on guidance for users navigating complex applications, turning technical challenges into seamless experiences.
• Create Knowledge That Lasts: Document solutions and best practices in a dynamic knowledge base to empower future troubleshooting and continuous improvement.
• Drive Cross-Team Collaboration: Partner with engineering, IT, and external vendors to resolve escalated issues and implement enhancements that improve system performance.
• Champion Upgrades and Deployments: Lead application testing and rollout activities, ensuring smooth transitions and zero downtime for critical systems.
• Monitor and Optimize Performance: Proactively track application health, identify anomalies, and recommend improvements before issues arise.
• Secure Access and Compliance: Manage user permissions with precision, safeguarding sensitive data and adhering to IT security standards.
• Enable User Success: Develop and deliver training sessions and support materials that make complex tools accessible and intuitive.
• Innovate Support Processes: Identify inefficiencies in current workflows and implement technology-driven improvements that accelerate productivity.
• Hands-On Technical Support: Build and configure computers, troubleshoot hardware/software issues, and ensure engineering teams have uninterrupted access to specialized tools.
• Bridge IT and Engineering: Understand engineering methodologies and integrate IT solutions that enhance design, simulation, and testing processes.
• Adapt and Respond: Thrive in a fast-paced environment where priorities shift rapidly, and your ability to act decisively keeps projects on track.

Benefits

• Generous Time Off: 3 weeks vacation, 7 sick days, 12 paid holidays, plus volunteer time.
• Parental Leave: 8 weeks paid for both parents.
• Financial Security: Company-matched 401(k), Employee Stock Purchase Plan.
• Health & Wellness: Comprehensive medical plans, mental health coverage, and EAP.
• Career Development: Tuition reimbursement and ongoing training opportunities.
• Additional Perks: Pet insurance, identity theft protection, legal assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level