Application Specialist

THE WOODLANDS TOWNSHIP•The Woodlands, TX

1d•$19 - $30•Onsite

About The Position

Under direct supervision of the Covenant Administration Supervisor, perform a wide variety of tasks in the Covenant Administration Department. Perform technical and clerical administrative duties required to operate the applications unit including: meeting with the public, responding to inquiries related to covenants, providing preliminary review of plans, reviewing property improvement applications, determining required authorizations, collecting fees, and maintaining accurate computer records. This position will routinely answer questions regarding covenant enforcement and application requirements for the public, architects, engineers, and contractors, and do related work as required by the supervisor.

Requirements

High school diploma or general education degree (GED).
One (1) year experience in related field and/or training; or equivalent combination of education and experience.
Must possess or obtain a valid Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements.
Must be proficient in MS Office Suite/applications.
Ability to read and interpret documents such as Covenants, Standards, Building Code, safety rules, operating and maintenance instructions and procedure manuals.
Have the ability to write routine reports and correspondence.
Have the ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures, percentages, read maps, scale and building plans and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Have the ability to apply concepts of basic algebra and geometry.
Ability to define problem, collect data, establish facts, and draw valid conclusions.
Have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work requires regular interaction involving exchange and receipt of information.

Nice To Haves

Read building plans and surveys preferred.

Responsibilities

Provide primary customer service, administrative, operational and staff support for the Covenant Administration application intake.
Receive office visitors and telephone calls, providing comprehensive and technical information about residential standards, covenants, policies, programs, functions and procedures.
Assist the public with application and permit procedures.
Perform preliminary review of application forms and supporting materials and plans upon submittal to calculate scale, evaluate plans and determine comprehensiveness, and verify applicable requirements. Correspond with applicants on any required documents or information.
Input documents, correspondence in the database and update the workflows to process permits.
Prepare and submits activity statistical reports. Generate computer reports.
Establish, update, and maintain information retrieval systems tracking systems.
Gather, organize, and summarize a variety of data and information. Maintain and update computer files and databases.
Perform special projects and prepare reports. Prepare correspondence, informational material, and documents. Function with all components of the Microsoft Office suite, word processing and operates office equipment.
Possess knowledge and understanding of the Covenants and Residential Standards for each of the associations to properly assess and respond to complaints inquiries, requests for improvement, applications, and plan review. Possess overview knowledge of the International Residential Code.
Work cross-functionally with other units of the Covenant Administration Department as needed.
Perform other duties as assigned.