Application Specialist

Maine State Housing Authority•Augusta, ME

11h•$57,000

About The Position

Primary Purpose of Position: The primary focus of the Application Specialist is to maintain, support and provide technical assistance for the application systems and associated reporting solutions used in various departments throughout the agency. This position will be the point of contact with external software vendors, MaineHousing employees and any external partners, such as Community Action Agency personnel that utilize these systems. This position will assist program managers and staff in effectively utilizing the application system technology in the department. The position requires a highly organized and detail-oriented person with strong analytical, computer and customer service skills while maintaining strict adherence to confidentiality. Occasionally, this position will have a shared responsibility of extended support that may include evening, night and/or weekend work. Education and Experience: Bachelor’s degree in computer information systems and four years of relevant work experience or a combination of eight years of education, training, and experience preferred. Strong working knowledge and experience with SQL and software application support.

Requirements

Provides world class customer service by being proactive, resourceful and persistent
Ability to take initiative, work independently, and utilize creative and analytical skills to deliver outcomes despite obstacles
Excellent communication skills - oral, written and active listening
Demonstrated supportive, collaborative and problem-solving attitude, continuously looks for process improvement opportunities
Strong project management, time management and organizational skills
Ability to define, document and validate business and technical requirements.
Experience with applying software patches and upgrades.
Strong experience and proven knowledge of Microsoft SQL and SQL Server Reporting Services.
Strong understanding of relational database concepts, standards and generally accepted practices.
Ability to perform detailed analysis of complex business processes and requirements and propose creative solutions
Ability to establish and maintain strong partnership with software vendor support team

Nice To Haves

One or more technical certifications preferred: Microsoft SQL or Microsoft SSRS.

Responsibilities

Responsible for tracking and resolving helpdesk tickets for assigned application systems using the enterprise ticketing system. Escalate tickets as needed
Maintain and support various application and reporting systems used throughout the organization
Ensure vendor supplied software patches and upgrades are applied in a timely manner, coordinate testing and implementation efforts with key stakeholders. Ensures change log is up to date
Participate in projects to replace existing or implement new application systems
Continually strive to improve utilization of assigned application system by understanding business challenges, working with vendors and configuring the system to meet the requirements
Manage a variety of application operational processes by coordinating, importing or exporting data. Maintain documentation of each process
Perform routine database tasks such as backups, restores, establishing maintenance plans, and performance troubleshooting
Design, develop and maintain reports to ensure timely and accurate reporting as requested by key stakeholders
Act as a liaison with others in the IT department to resolve application issues and to coordinate IT activities