Application Specialist, HPNE

Getinge • Smithfield, RI

9d

About The Position

Provide expert technical application support for bioprocessing pump systems—upstream and downstream (single use, multi-use and peristaltic pumps)—ensuring successful installation, training, troubleshooting, and optimization to deliver customer success and support sales growth.

Requirements

• Bachelor’s degree in biology/biotechnology or a related Engineering field
• 2+ years in bioprocessing pump systems, downstream/upstream processing, or fluid handling equipment; field application or technical support roles
• 3+ years’ experience with single use assemblies and pumps as related to drug production and bioprocessing
• Excellent written and verbal communication
• Strong MS Office skills
• ERP experience
• Excellent troubleshooting and problem-solving skills

Nice To Haves

• Advanced degree preferred

Responsibilities

• Serve as the main technical resource during sales cycles—delivering product demos, application assessments, and specifications
• Manage analysis and activities for new pump enhancement and technologies
• Provide onsite and virtual support for product installation, training, and troubleshooting
• Advise on pump application tasks
• Guide customers in pump selection, flow rate tuning, scale-up protocols, and process compliance
• Support sales teams with technical proposals, cost estimations, and customer communications
• Gather customer feedback, competitor intelligence, and contribute insights to product and portfolio strategy
• Maintain schedule of events and customer requests for demo equipment.
• Facilitate logistics of delivering demo equipment, ensure proper maintenance, and verify check-ins for all of our demo equipment
• Represent the company at trade shows
• Create and deliver customer and internal training, SOPs, job aides, technical guides, and application notes
• Support quality processes by participating in troubleshooting investigations and maintaining detailed logs
• Coordinate with engineering, product management, manufacturing, and quality teams to facilitate current products and introductions of product enhancements and resolve technical issues
• Perform other related duties as and when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees