Application Owner and Lead Technical Program Manager- Credit/Debit Card

JPMorgan Chase & Co. • New York, NY

6h

About The Position

As a Application Owner and Lead Technical Program Manager in Credit Card Authorizations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Requirements

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Project management experience supporting credit card and/or debit card initiatives
• Ability to code in at least one programming language (e.g., Java, Python, .NET)
• Working knowledge of site reliability concepts, principles, and practices
• Experience with at least one database and writing SQL queries
• Knowledge of observability, monitoring, and alerting tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
• Experience with containers and/or common server operating systems (e.g., Linux, Windows)
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Nice To Haves

• Facilitate stakeholder management and engagement by organizing and coordinating cross-functional teams, establishing a regular cadence for collaboration, and ensuring comprehensive reporting.
• Experience partnering with engineers
• Strong organizational and time management skills; able to manage projects and deadlines in a fast-paced environment.
• Strategic thinking and problem-solving skills; able to balance short-term needs with long-term vision.

Responsibilities

• Own end-to-end application compliance with JPMorganChase standards and practices, including application security controls and operational readiness
• Lead vulnerability and break management (e.g., FARM, ARC, infrastructure), including triage, tracking, and timely remediation
• Drive application risk management, including drift detection, assessment, and mitigation actions
• Plan and execute disaster recovery, capacity, resiliency, and scalability strategies to meet availability and performance targets
• Administer platform and repository hygiene, including Bitbucket access management, functional/service accounts, and access approvals (including RSAM requests)
• Manage certificate lifecycle activities, ensuring timely renewal, deployment, and control adherence
• Oversee Technology Lifecycle Management (TLM) for in-house and third-party components, including third-party software governance and remediation planning
• Lead audit readiness and remediation activities, ensuring findings are addressed with clear ownership, timelines, and evidence
• Quarterback the end-to-end PTx process (Permit to Project Initiation, Build, Deployment, and Operate) for new software and infrastructure builds
• Develop and execute integrated program/project plans (scope, technical requirements, resourcing, milestones), ensuring on-time delivery and stakeholder alignment
• Proactively identify and mitigate program risks and dependencies, apply data-driven performance management, and champion Agile ways of working and continuous improvement across teams

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees