Application Operations Process Analyst

Avnet•Phoenix, AZ

39d

About The Position

Works closely with business partners and customers to identify stakeholders' business requirements during the development and implementation of new systems and enhancement of existing systems. The role focuses on designing, governing, and continuously improving operational processes such as incident, problem, change, and release management. This ensures: Standardization and compliance with ITIL and ISO frameworks. Integration of DevSecOps principles into operational workflows for secure and efficient deployments. Reduction of operational risk through structured governance and audit readiness. Improved SLA adherence and faster incident resolution through optimized processes. Enhanced audit readiness for ISO/ITIL compliance, reducing regulatory risk. Stakeholder confidence via transparent reporting and structured change governance.

Requirements

Thorough knowledge of principles, theories and concepts in area of discipline.
Competent in all job functions and has general understanding of the industry practices, techniques and standards.
Develops solutions for a variety of situations and works on projects requiring evaluation and analysis.
May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
Work is performed independently and requires the exercise of judgment and discretion.
May receive some limited guidance for new assignments.
Work may be reviewed for overall adequacy.
Collaborates with management and team members within the department/function and other areas of the organization.
May represent department internally or externally.
Actions may impact the success of the overall department and/or the organization.
Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
Typically 3+ years with bachelor's or equivalent.
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Defines, analyzes and documents business requirements, functional requirements, data requirements, and system interface solutions for small-scale, release-sized projects or components of larger, program-sized projects.

Responsibilities

Uses an understanding of the existing system architecture to identify the addition of or changes to system interfaces, functional system behavior, and data requirements.
Develops and analyzes system functional requirements.
Facilitates cross-functional team meetings to address business problems or systems issues.
Documents business requirements and systems specifications.
Interprets business needs and translates them into system requirements.
Reviews with the development group for system design and development.
Other duties as assigned.