Application Operations (AppOps) Engineer

Fiserv-posted 8 days ago
Full-time • Mid Level
Onsite • Berkeley Heights, NJ
5,001-10,000 employees
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Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Operations (AppOps) Engineer About your role: As an Application Operations (AppOps) Engineer, you will provide support in a Windows Server/IIS and datacenter environment. You’ll ensure reliability, security, and scalability for SecureNow and adjacent apps (Unified Login, VBNext, SMS/Voice Gateway, Notifi) across on‑prem Windows and Azure. You will be a part of a team which provides 24x7 operational support across Windows Server (2016/2019/2022) and Azure footprints (Prod/DR).

  • Manage deployments, hotfixes, SSL/TLS certificate renewals, and patching schedules (WSUS/SCCM) for datacenter and cloud.
  • Ensure compliance (RBAC, encryption, Active Directory/GPO, secrets management, least privilege).
  • Collaborate with DevOps/AppDev, Platform/Infra, Network, DBA teams on configuration/code‑level changes (web.config, registry, connection strings).
  • Contribute to architecture for scalability, resiliency, and HA/DR (VM clustering, F5/ADC load balancing, blue/green/canary).
  • Support CI/CD (Azure DevOps/GitHub Actions/Jenkins) for Windows/IIS deployments; optimize rollbacks and artifact validation.
  • Provide clear status, documentation for incidents, changes (ServiceNow/CAB), preventive actions, and post‑mortems.
  • 6+ experience with Windows Server (2016/2019/2022) administration and IIS (sites, app pools, bindings) with ability to perform root cause analysis for complex Windows/IIS issues (e.g., memory leaks, network timeouts).
  • 6+ years of experience with monitoring and log analytics tools : Dynatrace, Splunk, Azure Monitor, Windows Event Logs/PerfMon.
  • 6+ years of experience with load balancers/WAF/DNS/reverse proxy (e.g., F5/ADC), TCP/IP, HTTP/S, TLS.
  • 6+ years of experience in managing deployments, hotfixes, SSL/TLS certificate renewals, and patching schedules (WSUS/SCCM) as well as coordinating release/change management processes (ServiceNow/CAB).
  • 6+ years of experience in PowerShell scripting and automation frameworks (DSC, Ansible).
  • 6+ years of experience in Azure environments and related operational tasks.
  • 6+ years of experience incident and problem management, including leading P1/P2 bridges and driving multi-team resolution as well as Active Directory/GPO , service accounts, PKI/certificate management.
  • Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.
  • Azure Administrator or Architect certifications.
  • ITIL, Dynatrace, Splunk, Windows Server/IIS certifications.
  • Programming experience in .NET (C#) ; familiarity with Java/Angular.
  • Exposure to VMware/Hyper-V, backup/restore tools (Veeam/Commvault), DR/BCP strategies.
  • Experience with Infrastructure-as-Code tools (Terraform, ARM, Bicep) and CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins).
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