Application Managed Services - Workday Client Success Manager

Huron Consulting Services • Chicago, IL

9d • $135,000 - $165,000

About The Position

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday Application Managed Services (AMS) engagements. This role serves as a trusted advisor to clients, ensuring contractual commitments, service level agreements (SLAs), and business outcomes are consistently met while identifying opportunities for optimization, growth, and continuous improvement.

Requirements

• 5+ years of experience administering, supporting, or managing cloud‑based enterprise application systems, with a strong preference for Workday
• Workday implementation and/or post-implementation (managed services, AMS, optimization, or support) experience
• Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
• Demonstrated experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
• Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
• Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)

Nice To Haves

• Workday certification(s) in functional and/or technical areas
• ITIL or other relevant service management certifications

Responsibilities

• Serve as the primary point of contact and escalation for managed services clients, building trusted, long‑term partnerships.
• Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead client governance activities, including regular check‑ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.
• Oversee end‑to‑end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.
• Monitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.
• Ensure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.
• Contribute to the sales cycle by supporting RFP responses, renewals, expansions, Statements of Work (SOWs), and change orders related to managed services.
• Partner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.
• Prepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.

Benefits

• This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy.
• The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager