Night Shift Application Engineer: India
About The Position
About Us Peach Payments is a cutting-edge fintech company shaping the future of digital payments across Africa. We empower businesses of all sizes, from startups to enterprise merchants, by providing a secure, scalable, and seamless payments infrastructure. We have a hybrid working environment We offer a hybrid work environment, allowing for a combination of remote and in-office work. However, this can change at any time, as determined by your line manager or the organisation. š I mportant to note about this role's working hours - Successful candidates are required to work outside of standard business hours in a night shift environment and must be situated in the country of India. How you'll add value to this team Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration Understand user requirements and communicate how we can solve their business and technical challenge Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible Spend time interacting with users by email, phone and Zoom/similar Optimise our internal and external documentation and processes surrounding a host of products Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants Be part of our journey in redefining digital payments in Africa! At Peach Payments we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences.
Requirements
- Commitment to working in a shift basis environment, i.e. outside of standard working hours
- An understanding of technical systems and the ability to translate that knowledge to support merchants
- Background/experience working with various switches such as, MSDK, Base24, ACI, Bankserv/Payinc, technical Banking experience with payments and Issuing Card etc.
- A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants
- The ability to self organise and initiative to identify opportunities for improvement
- The ability to foster strong relationships with internal and external stakeholders
- Strong business writing and spoken English
- An understanding of multiple programming languages, such as Python or JavaScript
- Valid work authorisation to work in your country of residence
Nice To Haves
- Previous payments experience is a plus
Responsibilities
- Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration
- Understand user requirements and communicate how we can solve their business and technical challenge
- Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible
- Spend time interacting with users by email, phone and Zoom/similar
- Optimise our internal and external documentation and processes surrounding a host of products
- Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
