APPLICATION ENGINEER - Thermal Management

Hydac Technology Pte Ltd•Denver, NC

51d

About The Position

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC's passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for mobile, industrial, and process applications. We are looking for motivated, energetic people to join our dynamic Team! Position Summary As an Application Engineer, you will be responsible for providing technical support and expertise to our customers, ensuring the successful implementation and optimization of HYDAC products and solutions to ultimately drive new business growth. You will work closely with the sales, development, and customer support teams to lead and support existing and new business growth. You will make an impact and be successful in this role with the following skills and responsibilities: This position does not offer for a sponsorship.

Requirements

Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to travel 20-40% of time to customer sites as needed.
Bachelor's degree in engineering, Computer Science, or a related field preferred.
Proven experience (2-3 yrs) as an Application Engineer or in a similar technical support role preferred.
Strong understanding of technologies associated with respective HYDAC specializations.
Must adhere to all safety rules in force for the location you are in while performing your job responsibilities. This includes at a customer or supplier location.
Must meet requirements for PPE in specific manufacturing areas when you are in those areas including safety shoes and safety glasses.

Responsibilities

Drive application engineering discussions with our customer/channel partners in collaboration with HYDAC sales teams.
Provide technical support to HYDAC solutions and products.
Collaborate with the sales team to understand customer requirements and provide technical support during the pre-sales process.
Understand application requirements and develop system/product requirements and help in the design and selection product solutions accordingly
Evaluate application specifications to ensure compliance with internal technical and commercial requirements
Develop and deliver product application demonstrations, presentations, and technical proposals with HYDAC value proposition to customers.
Assist customers with the selection, installation, configuration, and troubleshooting of our products and solutions in the application.
Provide ongoing technical support and training to customers, ensuring they maximize the value of our solutions.
Work with the development and lab teams to identify and resolve product issues and support product performance testing.
Collaborates with US and German HYDAC entities to develop HYDAC solutions.
Stay up to date with industry/application trends and advancements to provide informed recommendations to customers and internal teams.
Training of customers, channel partners and internal HYDAC team members on products and solutions.
Document customer interactions, technical issues, and solutions in our supporting databases.
Coordinates with Operations to ensure quoted product is viable.
Relationship building with customer engineers and engineering management teams
Actively participate in design reviews with other engineering, manufacturing, sales, and materials personnel to ensure that design meet all requirements.
Supports System and Design FMEA's.
Supports Solution and Product concept, design and launch reviews.
Ability to communicate effectively with internal and external customers.