Application Engineer, Systems & Solutions

ROBERT E MASON & ASSOCIATES INC•Durham, NC

5d•Hybrid

About The Position

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs. The Application Engineer (AE) role is an integral part of the sales operations team. The position requires excellent communication with customers, vendors and coworkers to deliver a superior level of service and technical support. The AE must be able to respond to technical and sales-based customer inquiries related to the products and services which the company provides. The AE will work with Solutions Consultants/Outside Sales to pursue day-to-day sales, as well as project opportunities for the company while acting as the liaison between the customer and manufacturer. The primary interface between customer and AE is telephone and email. Customer site visits and off-site training courses may also be required.

Requirements

Customer focused
Ability to interpret technical requirements
Strong written and verbal communication skills
Technical writing
Teamwork
Ability to build relationships
Basic knowledge of process control fundamentals
Self-motivated, organized and professional
Basic knowledge of mechanical and electrical components
Microsoft Office (Outlook, Excel, Word) Proficiency
US Citizen
Fluent in English (written and spoken)
1+ years of Sales or Engineering experience required
Four-year bachelor’s degree in engineering with computer, electrical or chemical engineering preferred.

Nice To Haves

Engineering co-op
Previous Inside Sales experience
Microsoft Visio

Responsibilities

Responding to customer inquiries
Preparing customer quotations and proposal documents for process control systems and online vibration monitoring systems. These can include a bill of materials, response to customer specifications, engineering services scope of work and the commercial summary and terms
Reconciling purchase orders against quotations and coordinating proper order hand-off with sales coordinators or project team
Managing proposal development: coordinating across multiple disciplines and driving schedule to meet deadlines. Ensure Sales to Operations (ORB, Ops Review, DOA) process is adhered to
Troubleshooting technical issues with customers
Developing relationships with customer accounts and pursuing/qualifying sales opportunities
Keeping up with new technology and industry trends
Reviewing terms and conditions for contracts/purchase orders
Supporting Emerson led proposal development
Minimal Travel for Customer Site Visits or Training when necessary
Other tasks as assigned

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules