Application Engineer & Support Specialist

RadNet

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Application Engineer and Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Develop, test, and deploy new features and enhancements across the platform's microservices architecture, including backend Python services, APIs, and the UI. Serve as the primary point of contact for all application support issues, investigating and resolving problems related to data processing, rule evaluation, and outbound communication failures. Provide technical support and operational maintenance for a legacy application hosted in AWS during its transition period. Integrate with and support third-party communication platforms, including Salesforce Marketing Cloud and Twilio, for outbound messaging. Perform complex SQL queries against the PostgreSQL database to trace data flow and diagnose issues. Analyze logs from multiple microservices to pinpoint the root cause of errors and performance bottlenecks. Proactively monitor application health and performance using Prometheus and system logs to identify and address potential issues. Manage and troubleshoot the Docker-based application environment, and actively participate in the planning and migration of applications to Kubernetes on Google Cloud Platform (GCP). Create and maintain thorough technical documentation for all solutions, configurations, support procedures, and system architecture. Ensure data integrity and security in handling sensitive patient data across all application services. Adhere to change management protocols, using GitLab for source control and participating in CI/CD processes. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

Requirements

College education or equivalent work experience in Computer Science, Engineering, or a related field is preferred.
Proven experience in Python development, particularly with web frameworks like FastAPI or
Proficiency with PostgreSQL and strong SQL language skills for complex data analysis and troubleshooting.
Experience with ORMs, specifically SQLAlchemy, is highly desirable.
Strong experience with Docker, Docker Compose, and working in a Linux-based containerized environment.
Familiarity with building or maintaining microservices-based applications.
Excellent written and verbal communication skills, with the ability to explain complex technical issues to non-technical users.
Detail-oriented, self-motivated, and able to work independently to manage both development tasks and support tickets.

Nice To Haves

Experience with or knowledge of container orchestration platforms, particularly Kubernetes, is a significant plus.
Familiarity with cloud platforms, particularly AWS for legacy system support and Google Cloud Platform (GCP) for future deployments, is a plus.
Experience integrating with third-party APIs and platforms, such as Salesforce Marketing Cloud or Twilio, is highly desirable.
Experience with application monitoring tools (Prometheus, Grafana) is a strong plus.

Responsibilities

Develop, test, and deploy new features and enhancements across the platform's microservices architecture, including backend Python services, APIs, and the UI.
Serve as the primary point of contact for all application support issues, investigating and resolving problems related to data processing, rule evaluation, and outbound communication failures.
Provide technical support and operational maintenance for a legacy application hosted in AWS during its transition period.
Integrate with and support third-party communication platforms, including Salesforce Marketing Cloud and Twilio, for outbound messaging.
Perform complex SQL queries against the PostgreSQL database to trace data flow and diagnose issues.
Analyze logs from multiple microservices to pinpoint the root cause of errors and performance bottlenecks.
Proactively monitor application health and performance using Prometheus and system logs to identify and address potential issues.
Manage and troubleshoot the Docker-based application environment, and actively participate in the planning and migration of applications to Kubernetes on Google Cloud Platform (GCP).
Create and maintain thorough technical documentation for all solutions, configurations, support procedures, and system architecture.
Ensure data integrity and security in handling sensitive patient data across all application services.
Adhere to change management protocols, using GitLab for source control and participating in CI/CD processes.