Application Engineer II/Sr.

Greenheck Group•Schofield, WI

23h•Hybrid

About The Position

Greenheck Group is a global leader in air movement and ventilation, known for its award-winning culture that prioritizes employee growth and development. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, the company designs and manufactures industry-leading air movement and ventilation solutions found in commercial, institutional, and industrial facilities worldwide. Since 1947, Greenheck Group has invested in its people and communities, fostering innovation, leadership, and opportunity. The Application Engineer II/Sr provides advanced technical application support, quotes special product designs, offers input on product roadmap, and develops application training programs for internal and external customers. This role also involves building rapport and relationships across the representative network and sales channel.

Requirements

2 Year / Associate Degree in engineering or equivalent years of job experience required.
3-5 years of relevant work experience in engineering required for II level.
6-9 years of relevant work experience in engineering required for Sr level.

Nice To Haves

4 Year / Bachelor Degree preferred.

Responsibilities

Aid product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
Develop and communicate solutions for unique applications including design and special pricing.
Gather information and provide resolution to complex field problems. May include travel for onsite support.
Maintain working knowledge of industry codes and standards to determine product needs and requirements.
Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
Identify opportunities for process improvement and work to implement where applicable.
Maintain familiarity with competitor’s products and identify opportunities.
Develop, organize and present trainings to internal and external customers both onsite and offsite.
Participate in offsite events including planning, set-up, and customer interactions
May participate in industry related associations.
May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
Build rapport and relationships across rep network and sales channel.
May manage moderately complex team projects including determining timelines.
Document service calls to record data on product questions and field issues.