Application Engineer I - Tech Support

Greenheck Group•Tulsa, OK

2d•$74,985 - $92,629

About The Position

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. Your opportunity: The Application Engineer provides technical application support, quotes special product designs and presents application training programs for internal and external customers in our industry. The position demonstrates a basic understanding of rep network and sales channel.

Requirements

4 Year / bachelor’s degree in engineering or equivalent years of work experience required.
0-2 years of relevant work experience in engineering required.

Responsibilities

Aid product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
Develop and communicate solutions for basic product applications under direct supervision.
Gather information and provide resolution to complex field problems. May include travel for onsite support.
Understand and interpret industry codes and standards to determine product needs and requirements.
Assist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
Identify opportunities for process improvement and work to implement where applicable.
Become familiar with the competitor's products and apply this knowledge to the company's advantage.
Organize and present trainings to internal and external customers both onsite and offsite.
May assist with offsite events including planning, set-up, and basic customer interactions
Develop awareness of industry related associations and their purpose.
May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
Basic understanding of rep network and sales channel.
Manage basic individual projects in accordance with predetermined completion dates.
Document service calls to record data on product questions and field issues.