Application Development Support Supervisor

City of Charlotte • Charlotte, NC

1d

About The Position

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Responsibilities include analysis, programming, and configuration of end user applications and/or systems software including. Analyes detailed business/functional/technical requirements and specifications for the application. Codes internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages. Supports application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements. Supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees. Sets goals and objectives for team members for achievement of operational results. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Requirements

• High School diploma or equivalent and 11 year(s) of relevant experience; or 2 Year College degree and 9 year(s) of relevant experience; or Bachelor's degree and 7 year(s) of relevant experience; or Master's degree and 5 year(s) of relevant experience.
• or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties
• Advanced proficiency with ESRI ArcGIS suite, SQL Server, and scripting languages (Python, JavaScript)

Responsibilities

• Supervision & Team Leadership: Supervise and lead and contribute to complex Software Applications utilized by Public Safety teams, assign work, conduct performance evaluations, provide coaching, and ensure high-performance standards.
• GIS Public Safety Focus: Oversee the creation and maintenance of Public Safety GIS data (street centerlines, address points, fire hydrant locations, emergency service response areas) and ensuring accuracy for Next-Generation 911.
• Application Administration: Manage the implementation and lifecycle of public safety applications such as Computer Aided Dispatch (CAD), Records Management Systems, Scheduling systems, SharePoint sites. Act as Liaison with software vendors for technical support, enhancements and upgrades.
• Project Management & Development: Lead application implementation and development projects, including creating customer web maps, dashboards, and automated scripting (Python, SQL, ESRI, CAD, RMS) to support first responders.
• Data base Management: Maintain SDE geodatabases, ensuring data integrity and integration with public safety database systems.
• Stakeholder Engagement: Collaborate with Police, Fire, Medic, County and State personnel to identify operational needs and align system capabilities with business objectives.
• Emergency Support: Assure and participate in a 24/7 on-call schedule to support critical public safety IT infrastructure.
• Budget & Strategy: Assist in developing IT budgets, strategic plans, and policies for public Safety IT services.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED