Application Developer III

Mercy Cedar Rapids•Baltimore, MD

45d

About The Position

This position supports Mercy's philosophy of patient centered care by providing resources to optimize the technological systems used to care for our patients and for the staff supporting that care. The Application Developer is responsible for identifying, planning, implementing and supporting information system solutions to its customers which may include patients, management, administration, physicians and other business partners. Each analyst in the departmental team specializes in a number of hospital information system modules, but works within the team as a whole in support of all customers.

Requirements

Excellent verbal and written communications skills.
Strong technical management and technical problem resolution skills.
Knowledge and skills in project management methods with an ability to demonstrate methods when needed to lead projects.
Respect for privileged information.
Adaptability in working with professional and non-professional staff in a team-oriented environment.
Outstanding critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact.
Ability to manage interpersonal relations.
Some knowledge of health care trends, policy, regulatory and compliance issues.
The ability to work productively in a fast paced, rapidly changing environment.
Required: Seven years of technical software support for clinical or business applications or equivalent clinical or operational experience.
Required: Bachelor's degree or equivalent clinical or operational work experience.
The Department requires core Epic certification and two additional certifications or proficiencies upon hire or transfer and that those certifications/proficiencies be maintained for the duration of their employment.

Nice To Haves

Preferred: Experience with Epic and health care organization information services processes.

Responsibilities

Identifies, plans, implements and supports information system solutions.
Supports and resolves incidents with assigned applications and works with advanced vendor support teams to resolve complex application issues adhering to defined change management process.
Maintains, prioritizes, communicates status, and completes customer requests.
Ensures monitoring, maintenance, and follows the defined change management processes.
Documents business requirements, application functional specifications and maps business requirements to technical specifications to ensure all requirements are being met.
Writes test scripts and coordinates/conducts software testing, recommends and implements process improvements.
Documents data elements, data movement, interfacing applications and shared data elements.
Develops process controls, implements security processes for supported applications.
Documents the application recovery requirements and tests on an iterative basis to recommend and implement process improvements.
Consistently leads projects of all sizes including both IS and operations staff, team/workgroup meetings, and process improvement efforts based on business needs.
Demonstrated business analysis and technical expertise to support to define, build and test both application and enterprise level custom reporting.
Demonstrated ability to perform application build and configure all components of the analyst’s certified or proficient applications.
Installs and configures software components to manage software licensing of support applications.
Applies concepts of database connectivity for design or architectural efforts.
Reviews security user and admin accounts and reports completion status to necessary parties.
Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements.
Demonstrates an understanding of all integrated applications’ workflows including registration and scheduling impacts, patient movement, documentation, and charging/billing.
Applies broad knowledge of concepts and principles of complex software with technical expertise.
Leads efforts to implement complex software residing on multiple infrastructure platforms.
Demonstrated knowledge and utilization of core Lean/Six Sigma Green Belt process improvement methodologies.
Consistently demonstrates leadership skills; mentors employees across teams.
Performs difficult assignments requiring a great deal of originality and problem solving.
Oversees analysis of new software/tools and creates management recommendations.
Provides management guidance on technical directions.
Demonstrates the ability to provide guidance to other developers/analysts on complex issues.
Has latitude for many decisions, or changes to procedures; provides updates to manager.
Leads implementation of new optimization projects for multiple departments.
Demonstrates leadership across multiple applications to ensure the solution is properly implemented across multiple applications and departments.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.