Application Consultant

Harris Computer

3d•Remote

About The Position

We are seeking a highly motivated and detail‑oriented Application Consultant to join the Forensic Advantage team. In this role, you will guide customers through the successful adoption of our LIMS and CMS solutions, ensuring they experience a smooth transition from their current systems to the FAS platform. You will work closely with customers to understand their business processes, translate workflow and operational requirements into application configurations, and provide expert guidance throughout each implementation. This includes leading requirement‑gathering conversations, advising on best practices, supporting user acceptance activities, and helping customers maximize the value of the solution. The ideal candidate brings strong analytical skills, excellent communication abilities, and the confidence to engage directly with customers in both structured and highly dynamic environments. You should be able to think creatively when roadblocks arise, collaborate effectively with cross‑functional teams, and maintain a proactive, organized approach throughout the project lifecycle. We’re looking for someone who enjoys solving problems, can clearly articulate technical concepts to non‑technical audiences, and thrives in a setting where building trusted relationships with customers is essential. If you are energized by helping organizations succeed and are excited to serve as a knowledgeable advisor throughout the implementation journey, this role is a great fit.

Requirements

Exceptional verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences.
Experience in presenting complex information in a compelling and persuasive manner.
A collaborative mindset with the ability to work effectively in cross-functional teams.
A strong commitment to client satisfaction and building long-term relationships.
Proven ability to understand client needs, anticipate challenges, and deliver solutions that exceed expectations.
A commitment to continuous learning and professional development.
Strong organizational abilities, dependable, and self-motivated individual.

Nice To Haves

Experience in Crime Lab (LIMS) or Medical Examiner industry.

Responsibilities

Deliver training sessions as defined in the project Statement of Work
Train both customers and internal staff on product functionality, either onsite, via virtual sessions, or at customer locations
Build trust and rapport with customers to understand business requirements and guide them through the elicitation process
Analyze customer workflows and present effective strategies for implementing the LIMS and/or CMS application(s)
Provide recommendations that align customer needs with product capabilities, setting clear expectations throughout the implementation
Collaborate with customers to guide solution testing based on use case requirements, including functionality and data validation
Think creatively to work through obstacles and escalate issues appropriately when needed
Develop and maintain user and admin documentation as needed for project success
Contribute content for release notes, upgrade guides, and deployment instructions
Craft responses for RFPs, including solution descriptions, implementation methodologies, and other relevant components
Tailor RFP content to align with customer needs and highlight the value of our solutions

Benefits

Forensic Advantage® Systems (FAS) offers competitive salaries, registered retirement savings plan matching programs and employee stock ownership options.
We also provide our employees and their families with access to our corporate health, dental and vision plans.
FAS employees are also provided with life insurance, disability and AD&D coverage.
In addition to paid vacation, we offer our employees flexible paid personal time.
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
We offer a comprehensive benefit package as well as other additional “Perks”!
We empower our employees to make a difference
We have an award winning culture
We offer opportunity to learn
We are financially strong and we are owned by the largest software company in Canada (CSI)
We have fun!