Application Business Analyst

Franciscan Alliance, Inc.

12d•$76,789 - $105,584•Remote

About The Position

The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. This position performs needs assessments and impact analyses and understands the business and the processes of application areas. The Analyst leads new installations and system optimization and provides on-going troubleshooting for Franciscan Alliance applications. The Application Business Analyst III additional responsibilities include researching and providing input regarding system enhancements, reporting to stakeholder’s feedback on enhancements being developed and managing small to medium projects according to Franciscan Alliance methodologies. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Research, analyze, and present information to stakeholders, and provide input regarding potential system enhancements. Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams. Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications. Provide on-call support, including after-hours support, for team and customers, following the Franciscan Alliance support model. Develop test scenarios and performs testing for Franciscan Alliance applications and workflow, and reports results to stakeholders. Troubleshoot and repair customer-reported application problems. Work with vendors in implementing, upgrading, supporting and troubleshooting applications. Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with the company’s systems and business processes increases. Manage projects that do not require PMO oversight. Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.

Requirements

High School Diploma/GED Required
4 years Relevant Work Experience (unless promotional criteria can be met) Required
EPIC Certified or Accredited (if required by role) - EPIC Healthy Planet Required after 6 months in position.

Nice To Haves

Associate's Degree Information Technology or Computer Science Preferred
Bachelor's Degree Information Technology or Computer Science Preferred
Preferred knowledge of Ambulatory Regulatory Reporting - eCQM and MIPS
5 years Relevant Work Experience Preferred

Responsibilities

Research, analyze, and present information to stakeholders, and provide input regarding potential system enhancements.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
Provide on-call support, including after-hours support, for team and customers, following the Franciscan Alliance support model.
Develop test scenarios and performs testing for Franciscan Alliance applications and workflow, and reports results to stakeholders.
Troubleshoot and repair customer-reported application problems.
Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with the company’s systems and business processes increases.
Manage projects that do not require PMO oversight.
Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.