Application Business Analyst IV
About The Position
The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. This position performs needs assessments and impact analyses, and understands the business and the processes of application areas. The Analyst leads new installations and system optimization and provides on-going troubleshooting for Franciscan Alliance applications. The Application Business Analyst IV additional responsibilities include researching and providing input regarding system enhancements, reporting to stakeholder’s feedback on enhancements being developed and managing small to medium projects according to Franciscan Alliance methodologies. Monday - Friday Days. Call rotation / one day every 3 weeks. Preferred experience in Immunizations, Referrals, and IHIE.
Requirements
- High School Diploma/GED
- 6 years Relevant Work Experience (unless promotional criteria can be met)
- EpicCare Ambulatory Certification REQUIRED.
Nice To Haves
- Bachelor's Degree Information Technology or Computer Science
- Master's Degree Information Technology or Computer Science
- 7 years Relevant Work Experience
- EPIC Certified or Accredited (if required by role)
- Preferred experience in Immunizations, Referrals, and IHIE.
Responsibilities
- Research, analyze, and present information to stakeholders, and provide input regarding potential system enhancements.
- Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
- Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
- Provide on-call support, including after-hours support, for team and customers, following the Franciscan Alliance support model.
- Develop test scenarios and performs testing for Franciscan Alliance applications and workflow, and reports results to stakeholders.
- Troubleshoot and repair customer-reported application problems.
- Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
- Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with the company’s systems and business processes increases.
- Manage projects that do not require PMO oversight.
- Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
Benefits
- Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
