Application Analyst, PB

HEALTH CHOICE NETWORK

14d

About The Position

We’re a family of health centers, supported by a family of Associates. For over 25 years, Health Choice Network (HCN) has been an employer of choice in South Florida, supporting health centers, patients, and the communities they serve. We are one of the first successful health center-controlled networks and our success is due largely to our Associates and their commitment to advancing our mission to improve the health status of our communities. Do you want to join an organization that believes in empowering their most precious resource, their Associates? Are you innovative and results driven? HCN is looking for talented, qualified individuals to join our rapidly expanding, first-class team. We are looking for a candidate to serve as the primary support contact for Epic's Professional Billing application. The analyst will coordinate all issues that arise during the project for their specific areas and must possess in-depth knowledge of the organization’s policies, procedures, and business operations.

Requirements

In depth knowledge of the software
EHR Certification in key business area (Epic Resolute Professional Billing Administration Certification required)
Knowledge of developing strategic business plans.
Strong ability to convey technical information to non-technical customers and good listening to translate in the other direction.
Proven leadership capabilities including track record of creating and implementing innovative solutions to meet high-pressure organizational needs that focus on Customer Service excellence.
Knowledge on Population Health, Community Health, and Public Health.
Knowledge of healthcare industry, healthcare information systems, and practices.

Responsibilities

Acts as the primary support contact for application’s end-users
Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
Develop and maintain detailed documentation on system configurations and technical components.
Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
Guides and creates workflows including design, build, and testing the system
Analyzes technical issues associated with EHR
Identify and implement requested changes to the team
Serves as a liaison between end users’ workflow needs and implementation staff
Maintains regular communication with EHR representatives, as well as participating in weekly project team meetings.
Works with EHR Representatives and Organization’s business community, and end-users to ensure the system meets the organizations business needs
Participates in training and working with end users
Documenting troubleshooting and resolutions via ticketing system
Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
Maintains HIPAA compliance.
Other duties may be assigned.