Application Analyst II

RWJBarnabas Health•Oceanport, NJ

64d

About The Position

The Application Analyst II is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision. The Application Analyst II is responsible for the installation, upgrades and the configuration of the application The Application Analyst II assists in the coordination of customer support activities. The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue. The Application Analyst II also provides on-call support for the application through go-live and ongoing maintenance period.

Requirements

Certification in specified application as applicable
Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Nice To Haves

Bachelor's degree or equivalent years of relevant work experience
3+ years prior system build experience
Demonstrated ability to support the application
Previous experience working with specified customer base.
Ability to work with moderate supervision.

Responsibilities

Executing Application Design and Build: Designing and building the related application
Working with Operations to optimize the design of the application's capabilities and workflows
Utilizes external resources for best practice builds and solutions
Performing a thorough review of all Foundation Build and operational requested content and workflows for application
Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
Building data fields, screens, templates, and customer-defined functionality, as required
Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
Following build standards and maintaining synchronization between environments in collaboration with environment team
Works with moderate supervision
Acts as a resource for Level 1 analyst
Assists with development of Change Readiness demos and documentation
Application Support: Providing go-live support for customers on new applications, including functionality
Providing on-call support for application through go-live and post go-live
Representing application in Integrated Area Workgroups
Possesses solid working knowledge of subject matter
Works with customers, informatics on enhancement request requirements
Supporting continuous documentation of system modifications and updates
Shares knowledge and is a resource for Application Analyst I
Validates work performed by newly certified or new work by Application Analyst I
Documentation and Communication: Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing.
Contacting the customer regarding ticket resolution if resolved or unable to fill request.
Logging decisions and issues/risks in trackers during build/projects
Supporting application governance needs, including development of business case for decisions
Maintaining version control of workflows, issues/risks log, and decisions tracker
Supervising basic issues and roadblocks, escalating issues as needed
Communicating with supervisors to determine necessary escalations
Presents oral and written communication to project team
Project Management: Recommending areas for process improvement
Assisting with development of future state materials
Following the process for identification, tracking, resolution and closure of all issues
Following the change control process and any required changes
Collaborates with team members across the department as well as operational staff
Developing test scripts for new systems, complying with version upgrades and system modifications