Application Analyst II
About The Position
Radiology Partners has an open position for an Applications Analyst on the Outpatient IT Services team. The position will report to Outpatient IT Services leadership and be responsible for supporting the full lifecycle of Outpatient applications which include Radiology Information System (RIS), 3D imaging, mammo tracking, online scheduling and other applications as required. The Application Analyst provides accurate and timely maintenance and support services for specified systems and troubleshoots problems. The Application Analyst plays a significant role in application upgrade, new site rollout, migration, and conversion projects. WHO WE ARE AND WHAT WE DO: Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. WHY RADIOLOGY PARTNERS: Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from. Compensation Reviews, Career Growth Opportunities Flexible Remote Schedules Generous PTO Plans and Paid Holidays Proudly Certified as a Great Place to Work for Five Consecutive Years
Requirements
- Bachelor's degree in Health Information Systems or a related discipline, work experience in IT; or the equivalent in education and information technology work experience.
- 2-3 years diverse IT experience.
- 2-3 years of clinical application support role; plus for knowledge with PACS, HL7, RIS, voice recognition systems.
- Healthcare experience, particularly in radiology, is favored.
- Working with a ticket management/service desk system; plus for ServiceNow experience
- Sound knowledge of Incident, problem and request management
- Excellent written and verbal communication skills
- Able to work with physicians and various levels of support staff at our customer sites • Able to work a flexible schedule, supporting clients in multiple time zones.
Responsibilities
- Supports full lifecycle of outpatient applications in multiple markets
- Supports implementation teams to complete outpatient application upgrades, rollouts to new sites, migrations and conversions projects and process improvement initiatives
- Supports application maintenance, image data transfers and onboarding new radiologists
- Works with Regional Outpatient IT Directors, Enterprise IT Support, other IT teams and Operations to ensure the needs of RP radiologists are met
- Works incidents and service request assigned to them in ServiceNow within defined SLAs and quality measures
- Collaborates and communicates with the various parties involved in incident resolution and service request fulfillment
- Develops outpatient application test plans and participates in testing activities
- Follows all outpatient application support processes, standards, and policies
- Identifies enhancement to known solutions within the knowledge base
- Prepares and presents technical and/or educational documentation of assigned application systems to enhance the knowledge of customers and team members
- Participates in on-call rotation
- Work will primarily be remote but requires travel to RP/client locations as needed to complete project and support tasks
Benefits
- Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Ambulatory Health Care Services
Number of Employees
5,001-10,000 employees
