Application Analyst – Financial Systems

Chartwell Law•Schuylkill Township, PA

2d•Remote

About The Position

The Financial Application Analyst is responsible for the day-to-day administration, support, and optimization of the firm’s financial systems, with a strong emphasis on Aderant Expert. This role serves as the primary point of contact for the Expert platform—ensuring stability, data integrity, security, and effective use across billing, accounting, and related operational workflows. The analyst partners with Accounting/Finance, IT, and business stakeholders to troubleshoot issues, implement enhancements, support upgrades, and drive continuous process improvement across the application ecosystem.

Requirements

3+ years of experience supporting financial applications in a professional services environment; law firm experience strongly preferred.
Hands-on experience administering and supporting Aderant Expert, including ownership of configuration, support processes, and user access/security.
Working knowledge of billing and accounting workflows and how application configuration supports them.
Proven ability to troubleshoot complex applications and data issues, identify root cause, and drive resolutions.
Strong attention to detail and commitment to data integrity.
Analytical and problem-solving mindset
Strong written and verbal communication skills
Ability to collaborate effectively with Finance, IT, and other business users
Ability to manage multiple priorities in a fast-paced environment
Customer-service oriented approach to support
Strong sense of ownership, follow-through, and accountability

Nice To Haves

Experience supporting application interfaces and data flows between finance systems and other platforms (including file-based and API-based integrations).
Intermediate SQL skills for validation and troubleshooting (queries, joins, filtering) and comfort working with reports/data extracts.
Prior involvement in upgrades, patching, testing, or release management for enterprise applications.

Responsibilities

Serve as the primary point of contact and subject matter expert (SME) for Aderant Expert, including configuration, administration, and ongoing operational support.
Implement configuration changes, fixes, and enhancements.
Monitor system health and key processes (interfaces, scheduled jobs, batch activities) and proactively identify issues and opportunities to improve reliability.
Support end users across billing, accounting, time entry, and matter maintenance functions, ensuring timely resolution of incidents and requests.
Troubleshoot application issues by analyzing transactions, logs, and data to determine root cause and coordinate resolution with internal technical teams and/or vendors as needed.
Assist with month-end and year-end operational support activities as they relate to processes and data.
Administer Expert security and role-based access, including provisioning, modification, and deactivation of user accounts in alignment with firm policies.
Support segregation of duties and audit/compliance needs by maintaining accurate role assignments and documenting access changes.
Partner with stakeholders to evaluate and implement controls that protect financial and client/matter data.
Coordinate with Finance and IT to gather requirements, translate business needs into functional specifications, and manage configuration changes through development/test/production environments.
Plan and execute testing for patches, upgrades, and enhancements, including user acceptance testing (UAT) coordination and release communications.
Serve as a key liaison with Aderant and other vendors—opening support cases, tracking progress, validating fixes, and ensuring timely resolution.
Create and maintain application documentation including process guides, configuration notes, runbooks, and support procedures.
Partner with training and operational teams to develop job aids and deliver targeted enablement for new features, process changes, or onboarding needs.
Provide input on process improvements and user adoption strategies to reduce manual work and improve accuracy.