Application Analyst - Curriculum

Florida Virtual School

1d•$60,761 - $115,446•Remote

About The Position

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General Summary: The Curriculum Application Analyst provides 2nd tier support and configuration for packaged and custom applications with the FLVs organization. The Curriculum Application Analyst implements and supports technology systems for business applications including Azure DevOps, CAT Server, LTI Manager, ICE Press, BambooCI, Master Manager, Educator and additional Learning Management Systems (LMS). The Application Analyst is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Requirements

Bachelor’s Degree in Computer Science or Information Systems; or equivalent combination of education and relevant experience
Three years’ supporting and delivering business computer applications
Two years’ experience with the ServiceNow Incident Management module - preferred
Three years’ Microsoft operating systems experience
Two years Learning Management Systems (LMS) experience - preferred
Demonstrable hands-on experience in software support processes in multiple hardware and software environments
Experience with set up, configuration, and support of specific business application packages like Azure DevOps, CAT Server, LTI Manager, ICE Press, BambooCI, Master Manager, Educator and additional Learning Management Systems (LMS)
Strong interpersonal and customer service skills
Ability to work with/for multiple employees and meet deadlines
Knowledge of and ability to apply software support and troubleshooting methodologies
Strong verbal and written communication skills
Knowledge of technology solutions for the Internet, mobile devices, personal computers and networks

Nice To Haves

Master’s Degree in Computer Science/Information Systems, preferred
ITIL V3 Foundation Certified - preferred
Microsoft Certified Solution Associate (MCSA) certified - preferred
Industry certifications in software, systems, or network disciplines, preferred
Two years’ experience with the ServiceNow Incident Management module - preferred
Two years Learning Management Systems (LMS) experience - preferred

Responsibilities

Provide 2nd tier support for business applications within the enterprise
Provide set up and configuration of applications
Oversee, delegate, and provide technical support for Course Services’ Service Now incident queue
Develop recommendations for enhancing approaches for software support services
Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced
Analyze performance of programs and takes action to correct deficiencies
Execute the modification and/or configuration of software applications to resolve issues and plan for future growth
Participate in the development and implementation of processes that improve efficiency and enhance productivity
Provide a minimum of weekly status report updates for current projects
Conduct research into software application products and services in support of development and purchasing efforts
Provide support for the testing of new and existing software applications under development or consideration for purchase
Provide status updates for application outages impacting development teams
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
All work responsibilities are subject to having performance goals and/or targets established