Application Analyst - Clinical Informatics (Healthy Planet)

Mackenzie Health

About The Position

Reporting to the Manager of EMR Clinical Applications, the Application Analyst (Healthy Planet) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie Health’s EMR (electronic medical record). They will be responsible for the requirements gathering, planning and implementation of new digital health initiatives that integrate Mackenzie Health and the Western York Region Ontario Health Team (WYROHT) community to bring about meaningful transformation to patients, providers and the health system. In providing this leadership, they will work closely with both internal and external partners to build and maintain strong digital health solutions that will enable integrated patient care. The incumbent will be responsible for maintaining strong relationships with the community partners to support and optimize the Healthy Planet Link application for existing pathways and will play an integral role to support the co-design of future integrated care pathways to support chronic disease management. Contribute to safe, quality care by: Work closely with WYR OHT leadership to support integrated care initiatives that support our community Collaborating directly with WYROHT community partners to leverage the Epic EMR to minimize the care gaps and reduce the fragmentation of the patient record to support transitions of care Develop strong relationships within the community partners to understand referral patterns within the community services to identify opportunities where digital enablers can help support visibility into the patient record Expand and grow the integrated care pathway development in Epic Healthy Planet Link to support chronic disease management Support community partners currently on the Epic Healthy Planet Link platform and continuously optimize documentation workflows Leading collaborative initiatives involving multiple, diverse stakeholders – nursing and allied health leadership and various clinical groups Provide end user support, troubleshoot issues and errors in the system Act as the liaison between operational end users, EMR and any applicable 3rd party vendor to ensure the appropriate workflows are established Enhance and improve the system while adhering to system controls and EMR best practice standards by analyzing business operations, prioritizing changes Maintenance of the system through system build protocol, development of technical testing approach, integrated system testing, and migration across multiple system environments Support system upgrades four times a year to enable optimizations of the software and staying current with functionality to be delivered to end users Knowledge translation amongst team members to support training curriculum development and delivery Development of appropriate documentation such as policies & procedures to support clinical and non-clinical workflows Participation in rotational on-call to support end users after business hours

Requirements

Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent.
Certification in Epic Ambulatory and/or Healthy Planet, preferred, or certification will be required within 3 months of hire
Minimum 2 years of hospital clinical and/or hospital information systems and EMR experience required
Demonstrated experience leading collaborative initiatives involving multiple, diverse stakeholders.
Strong knowledge of the patient journey and transitions into the community setting and supports available to patients
Strong interpersonal skills and the ability to communicate information clearly and concisely with physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies.
Project management skills to execute on-time deliverables to the organization.
They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital and community.
Superior experience with MS Office/ Windows / Visio experience
Strong communication and conflict-management skills
Proven attendance record.
Highly organized and detail oriented
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.

Nice To Haves

Master’s degree (e.g., business administration, health informatics, health administration) preferred.
Experience working directly with primary care practices is an asset.
ITIL certification is also an asset
Clinical, professional designations preferred
Service Now experience an asset

Responsibilities

Work closely with WYR OHT leadership to support integrated care initiatives that support our community
Collaborating directly with WYROHT community partners to leverage the Epic EMR to minimize the care gaps and reduce the fragmentation of the patient record to support transitions of care
Develop strong relationships within the community partners to understand referral patterns within the community services to identify opportunities where digital enablers can help support visibility into the patient record
Expand and grow the integrated care pathway development in Epic Healthy Planet Link to support chronic disease management
Support community partners currently on the Epic Healthy Planet Link platform and continuously optimize documentation workflows
Leading collaborative initiatives involving multiple, diverse stakeholders – nursing and allied health leadership and various clinical groups
Provide end user support, troubleshoot issues and errors in the system
Act as the liaison between operational end users, EMR and any applicable 3rd party vendor to ensure the appropriate workflows are established
Enhance and improve the system while adhering to system controls and EMR best practice standards by analyzing business operations, prioritizing changes
Maintenance of the system through system build protocol, development of technical testing approach, integrated system testing, and migration across multiple system environments
Support system upgrades four times a year to enable optimizations of the software and staying current with functionality to be delivered to end users
Knowledge translation amongst team members to support training curriculum development and delivery
Development of appropriate documentation such as policies & procedures to support clinical and non-clinical workflows
Participation in rotational on-call to support end users after business hours