Application Analyst, Clinical Informatics (EpicCare Inpatient Ambulatory)

Mackenzie Health

About The Position

Reporting to the Manager, Clinical Applications, the Applications Analyst (EpicCare Inpatient Ambulatory) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie health EMR (electronic medical record). Additionally, they will work closely with physician leadership, nursing and allied health leadership, and various clinical groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes. Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication. What must you have? Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent EPIC certification in Ambulatory, EpicCare Inpatient Orders, EpicCare Inpatient Clinical Documentation an asset, or certification will be required within 3 months of hire What else do you bring? Two years of hospital clinical and/or hospital information systems and EMR experience (required) Superior experience with MS Office/Windows/Visio experience Experience working with Epic EMR (required) Values the importance of data quality in an EMR and user security, access provisioning best practices Knowledge of how various clinical workflows are conducted in a hospital setting Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies. They will utilize their project management skills to execute on-time deliverables to the organization. They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital Strong communication and conflict-management skills Proven attendance record. Highly organized and detail oriented Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all. Ability to perform the essential duties of the job. Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring. Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy. Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment. Preferably, your profile also includes: ITIL certification an asset Clinical, professional designations preferred Service Now experience an asset You may be required to work at any site of Mackenzie Health.

Requirements

Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
EPIC certification in Ambulatory, EpicCare Inpatient Orders, EpicCare Inpatient Clinical Documentation an asset, or certification will be required within 3 months of hire
Two years of hospital clinical and/or hospital information systems and EMR experience (required)
Superior experience with MS Office/Windows/Visio experience
Experience working with Epic EMR (required)
Values the importance of data quality in an EMR and user security, access provisioning best practices
Knowledge of how various clinical workflows are conducted in a hospital setting
Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies
They will utilize their project management skills to execute on-time deliverables to the organization
They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
Strong communication and conflict-management skills
Proven attendance record
Highly organized and detail oriented
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
Ability to perform the essential duties of the job
Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Nice To Haves

ITIL certification an asset
Clinical, professional designations preferred
Service Now experience an asset

Responsibilities

Provide end user support
Troubleshoot issues and errors in the system
Enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes
Participate in rotational on-call
Integrated system testing
Upgrades and optimizations of the software
Training
Creating and maintaining training environments and curriculums
Developing and documenting policies and procedures
Act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication