Applicant Call Representative

Internet Brands•Minneapolis, MN

6d•$15 - $18

About The Position

The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.

Requirements

Previous experience in a call center environment.
Customer service orientated with demonstrated ability to show empathy.
Excellent written and verbal communication skills
Must be patient and inclined to help others.
Must be detail oriented.
Ability to achieve high productivity and quality standards.
Proficient working knowledge of Windows OS, Internet, and associated software.

Nice To Haves

BILINGUAL - English/Spanish a plus.

Responsibilities

Completes the online application for the claimant.
Asks a series of personal medical questions.
Uses several systems to complete the process. Website, internal, and order management systems.
Demonstrate Empathy, Compassion, and Patience.
Maintain confidentiality of sensitive information
Meet productivity and quality goals.
Use of call management software to answer calls, adhere to specified schedule, and breaks.

Benefits

health insurance options such as medical, dental, and vision coverage
flexible spending accounts (FSA) for medical and dependent care
short-term and long-term disability insurance
life and AD&D insurance
401(k) retirement savings plan with a company match
paid time off (PTO)
paid holidays
commuter benefits
Employee Assistance Program (EAP)
well-being coaching services
voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services