Appliance Service Technician (Charlotte, NC)

GE Appliances, a Haier company•Charlotte, NC

19h•Onsite

About The Position

At GE Appliances, a Haier company, the Bodewell team is seeking an Appliance Service Technician, also known as an Appliance Care Expert. This role involves combining hands-on repair skills with the ability to deliver smart, lasting solutions for major household appliances. Beyond repairs, the technician will confidently recommend service plans and accessories, acting as a technician, educator, and brand ambassador. The company emphasizes problem-solving, helping people, and building a career with purpose, fostering an environment where individuals are valued and empowered.

Requirements

HS Diploma or General Education Degree (GED)
1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
Ability/experience diagnosing and repairing major appliances
Excellent customer service and communication skills with a responsive, professional approach.
Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule with some Saturdays as needed
Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
Self-directed and solid team player
Ability to deescalate situations and rebuild customer confidence in our products
Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: Ability to step up, into, and out of a van and sit for extended periods of time
Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
Ability to use often powered hand tools and occasional use of vibratory tools/equipment
Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Nice To Haves

6 plus months of experience with Refrigeration repair
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC Certified
Certification in appliance repair or associate’s degree preferred
Read and interpret wiring diagrams, schematics and other service information.

Responsibilities

Diagnosing and completing in-home repairs on GE Appliances' major appliances
Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience
Operating an assigned Bodewell service van to customer locations
Accurately documenting repairs, routes, and work activities
Participating in training sessions, meetings, and events to maintain industry expertise
Managing inventory and maintenance of your service vehicle
Delivering high-quality service and maintaining strong customer satisfaction
Following all safety protocols to protect yourself and others