Appliance Repair Technician Experienced

Diamond Factory Service•Grand Rapids, MI

About The Position

If you’re working for a company where you’re judged more on sales, service contract quotas, or accessory add-ons than on your actual repair skills, you’re not alone. Many talented technicians feel stuck in systems that prioritize revenue over craftsmanship. At Diamond Factory Service, the business is built differently — and technicians from competitors notice the difference immediately. Why Technicians Leave Competitors for Diamond No sales pressure. No service contracts. No accessory quotas. Performance is based on diagnostic and repair skills. Realistic routing. Territories are designed around your home address to reduce windshield time. Support that actually helps. Access to parts, tech support, and leadership that understands the job. A stable, respected company. Over 30 years in business, specializing in Whirlpool brands as an authorized service provider. A culture built around technicians. Technicians are treated as skilled professionals, not numbers. Why Techs Stay Technicians stay because they finally get to do what they were hired to do: fix appliances, take care of customers, and take pride in their work — without the sales pressure or chaotic routing they left behind.

Requirements

High school diploma or equivalent
Valid driver’s license
Minimum 2 years of in-home appliance repair experience
Strong customer service and communication skills
Proficiency with computers and mobile devices
Mechanical and electrical aptitude
Ability to lift up to 100 lbs
Must pass a pre-employment drug screen and background check

Responsibilities

Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers
Use a mobile device to document service calls and research technical information
Deliver professional, timely, customer focused service
Represent Diamond Factory Service with integrity and craftsmanship