Appliance Installation and Repair Technician
About The Position
As an Appliance Installation and Repair Technician, you'll travel to customers' homes to diagnose, disassemble, and repair large products. You'll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You'll provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. You'll fulfill appointments both individually and as the leader of a two-person crew. Internally, we refer to this role as a Repair Double Agent.
Requirements
- Experience actively using and learning about home theater and appliance products
- 6 months of experience delivering, installing or repairing consumer electronic products
- 1 year of experience in a customer service or in-home services environment
- 1 year of experience in an electronics industry
- Ability to work a flexible schedule, including holidays, nights and weekends
- Current, valid driver's license
- Must be at least 21 years old
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Nice To Haves
- Customer service experience, including resolution of complex issues
Responsibilities
- Prepare customers' products for repair in the home
- Manage routes, part orders and returns to avoid excessive costs and losses
- Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner
- Offer alternative solutions when customers choose not to continue with their repair
- Manage inventory and vehicle maintenance in partnership with other team members
- Provide feedback and training opportunities to your team
Benefits
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
